Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $54,000 - $64,000 per year
Application Review Begins
Review begins immediately, To ensure consideration, apply by June 9, 2017
Special Instructions to Applicants
For a complete list of job duties please email: email@example.com and reference Facilities Manager #520300
To ensure full consideration, applicants please upload the following with your online application:
• Cover letter which expresses your interest in the position
• Current resume, which includes dates of employment
• Answers to the following supplemental questions:
1. The University of Oregon values equity, inclusion and inter-cultural understanding in our work. What experience have you had addressing concerns regarding equity, inclusion and multi-cultural understanding in your previous positions? Also, describe how you can contribute to these values as the Facilities Services Manager at the University of Oregon.
2. Refer to the Customer Service and Work Management section of the Job Duties within the job announcement and describe how your skills, abilities and experience allow you to meet and or exceed these requirements. Please discuss each element completely, but succinctly.
3. Describe the methods you use to ensure excellent customer service in a busy facilities services operation.
University Housing, a unit within the Division of Student Services and Enrollment Management, is an educational enterprise of the University of Oregon. University Housing supports the academic mission of the University through residence halls, apartments and family housing, and student programs and services. University Housing strives to be a multicultural organization that actively includes and engages everyone. We are committed to embracing diversity, multiculturalism, and inclusion into our daily work practices and activities; with our ongoing goal to create safe, welcoming, and equitable working and learning environments.
University Housing has an annual operating budget of 57 million dollars. University Housing provides residence hall accommodations for approximately 4,250 students, with 10 dining venues, and approximately 450 apartments and family housing units. The various units represent over two million square feet of living/dining space and approximately 80 acres of grounds.
A key member of the University Housing Facility Services leadership team, this position reports to the Director, Housing Facilities Services. The Facilities Manager, Customer Service and Work Management, position has responsibilities for support of University Housing facilities that include Residence Halls, Family Housing, Apartments, Dining, Catering, and Conference Services. This position supervises or coordinates with University Housing’s trades maintenance, custodial, journey level, landscape maintenance, and student employees, as well as outsourced and contractor resources, in the performance of reactive and planned maintenance and services of University Housing facilities. This position ensures facilities services are accomplished in a manner that exemplifies outstanding customer service, cost effectiveness, timeliness, code compliance and adherence to industry standards and practices. This position manages the Facilities Service Customer Service and Work Management program; oversees, documents and tracks reactive, planned, preventative, and deferred maintenance programs. This position manages, schedules, and directs contractor responses to reactive work requirements. This position works cooperatively and collaboratively with staff within University Housing, all members of the Housing Facilities Services team, Campus Planning and Facilities Management, University Safety and Risk Services, and other institutional stakeholders to assure the integration of campus partners and complete coordination and participation on each repair or maintenance effort.
• 2 years' facilities maintenance or custodial customer service or lead work experience in a large complex of commercial/institutional buildings.
• 2 years’ experience with a minimum of one of the following areas: grounds maintenance, custodial operations coordination, painting, carpentry, electrical, plumbing, Heating Ventilation Air Conditioning (HVAC), or Refrigeration Systems maintenance/repair
• 2 years' experience supervising or leading the work of professional custodial or maintenance staff. Experience must have been within the past five (5) years.
• Demonstrated commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment.
• Demonstrated ability to manage tasks where successful collaboration and coordination with other supervisors was essential due to operating conditions, with an understanding of collaborative decision making.
• Demonstrated ability to manage a Computerized Maintenance Management System.
• Demonstrated ability to evaluate multiple work requirements and prioritize accomplishment in accordance with life, health, safety, housing resident, customer, and academic mission impacts
• Demonstrated ability to manage several requirements or projects simultaneously
• Excellent oral and written communication skills
• Demonstrated working knowledge of windows based personal computer applications (e.g. Word, Excel, Outlook, etc.). Demonstrated working knowledge of scheduling software, such as MS Project. Experience must have been within the past five (5) years.
• Experience in university residential or higher education facilities, especially in a setting where duties were performed as a member of a supervisory team serving diverse operations such as food service, customer service and housing.
• Experience in residential facility and property management, including residence halls, dining facilities, apartment, condominiums, and single family homes.
• Experience working with employees in a collective bargaining unit.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background inquiry.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.