Department: Parking and Transportation
Appointment Type and Duration: Regular, Ongoing
Salary: $90,000-$110,000 per year
Application Review Begins
Position closes June 19, 2017
Special Instructions to Applicants
To apply, all candidates must provide a cover letter addressing how your knowledge, skills and abilities meet the minimum and preferred qualifications, a resume, and responses to the supplemental questions listed below.
1) A successful candidate will have both extensive knowledge and demonstrated management experience in the evolving industry of parking and transportation. Please provide an example of how you have demonstrated strategic leadership in response to operational challenges and customer expectations by helping make and implement strategic and organizational decisions.
2) Explain a problem and the methods utilized to gather data and develop problem solving strategies. Provide an example of a time in which you launched a new tool or service. Be sure to address how the need surfaced, what analysis was performed, how the new service was communicated, and how it was received. What went well? What would you do differently?
3) Please describe your approach to providing customer service. What is your approach to ensuring effective communication with customers and colleagues?
Established in 2012, the Department of Parking and Transportation's goal is to provide customer-oriented parking options and exemplary service to students, faculty, staff and visitors to the University of Oregon. The department also strives to offer sustainable, customer-oriented transportation programs and services to students, faculty and staff.
Parking and Transportation is an auxiliary unit that covers its expenses and operations through revenue generation, largely through permit sales, meter revenue, events and citations. Parking and Transportation's annual budget is approximately $2 million. Parking and Transportation maintains more than 3,800 parking spaces on or adjacent to campus in more than 60 lots and one multi-level underground garage.
This is a leadership position within Finance and Administration responsible for providing strategic leadership to the Department of Parking and Transportation. The director is responsible for administering and directing an integrated university-wide bicycle, commuter, parking, traffic and transit/transportation program. The Director of Parking and Transportation reports to the Assistant Vice President for Administration.
The Director of Parking and Transportation is responsible for providing leadership, expertise, and management for the administration of the Department of Parking and Transportation, including directing and monitoring daily activities. The director will work with campus stakeholders and others to develop and implement a strategic plan for the Department of Parking and Transportation utilizing best practices and innovative programs for parking management and for active transportation and transit-oriented transportation to, from and within the campus. When appropriate, the director will recommend changes and improvements for university parking, transportation, and vehicle operations consistent with university policy, the campus planning process, and in collaboration with campus partners and other stakeholders. The director ensures that programs and services are actively communicated to campus constituents and visitors and that the department provides principled and excellent customer service.
The director engages routinely with members of the campus community—students and employees —as well as visitors to the university, parents of students, city and regional community partners in the parking and transportation field, and colleagues in campus units such as the police, Athletics, and Campus Planning and Facilities Management.
The director works as a member of a team while frequently performing tasks independently. The director is expected to exchange ideas, share information, explain policies and procedures, and review ideas, information and opinions with others in order to devise procedures and programs and/or arrive jointly at decisions, conclusions or solutions. The director is expected to set priorities, and assess and respond to customer needs.
The director reports to the Assistant Vice President of Administration. The supervisor reviews work regularly and conducts and annual performance appraisal.
• Bachelor's degree and three years of directly related experience (such as experience in parking or transit professions as a manager) to include directly supervising personnel within a related field; OR
• Seven years of directly related experience (such as experience in the parking or transit professions as a manager) to include directly supervising personnel within a related field.
• Excellent oral and written communication skills and a sensitivity to effectively interact with a highly diverse campus community.
• Demonstrated leadership abilities as evidenced by the successful implementation of programs and processes, the development and maintenance of collaborative relationships, and strong employee supervision and development skills.
• Demonstrated ability to work with persons from diverse socio-economic and cultural backgrounds including students, employees, parents of students, community members, visitors and other stakeholders.
• Proven ability to consistently demonstrate a high degree of personal integrity and emotional maturity.
• Current skills in budget development and management, and administering complex public business practices.
• Ability to develop, recommend and implement short and long-range strategic plans.
• Demonstrated analytical, problem solving and data-driven process evaluation skills.
• Knowledge and experience in applying best practices to campus parking and transportation programs (e.g., higher education institutions, municipalities or similarly large and dispersed programs with a wide range of constituents)
• Experience working with an enterprise resource planning (ERP) system for parking (e.g., T2 Systems PowerPark, Cardinal Tracking).
• Experience reviewing maintenance requirements of surface and structured parking, and knowledgeably recommending repairs within industry best practices.
• Experience developing, implementing, and maintaining programs and services that incorporate active transportation and transit-oriented transportation.
• Experience planning and managing parking and transportation operations for large events such as concerts, sporting events, and the like.
• Experience with the development or revision of a parking and transportation plan.
• Certified Administrator of Public Parking (CAPP) certification or similar parking certification.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background inquiry.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.