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Student Services Specialist

Apply now Job no: 521084
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Architecture/Art/Design

Department: School of Architecture and Environment
Classification: Administrative Program Assist
Appointment Type and Duration: Regular, Ongoing
Salary: $14.74 - $21.90 per hour
FTE: 1.0

Review of Applications Begins
Position closes on October 15, 2017

Special Instructions to Applicants
Please submit a resume, cover letter, and responses to the following questions:

1. Please provide a brief situation you have encountered in your work with students/faculty (co-workers) that required you to think quickly and adapt to a new or changing situation? How did you resolve it.

2. The ability to multi-task in this position is important; please briefly describe work you have done that requires independently managing multiple projects and initiatives to solve complex administrative problems.

3. Please briefly describe recent technologies you have used (databases and creative programs, etc).

Department Summary
The Student Services Specialist is the primary support to the Student Services Manager within the School of Architecture & Environment, one of the main academic units within the College of Design. The School of Architecture & Environment is the academic home for 46 tenure track faculty members, as well as many non-tenure track faculty and adjunct-level instructors.

Position Summary
The Student Services Specialist is responsible for tracking, scheduling, and delivery of student services, ensuring compliance, and explaining laws, rules, regulations, and policies of the School, College, and University. This position manages complex program elements in support of the School of Architecture and Environment, demonstrating in-depth knowledge of the programs. The Student Services Specialist will also engage in research, analysis, and evaluation to provide ongoing direction regarding the School's procedures, protocols, operations and communication strategies.

Minimum Requirements
• Three years of office experience which included two years at full performance level and experience generating documents; and
• Lead work responsibility or coordination of office procedures.

Professional Competencies
• Excellent judgment in prioritizing tasks and professional communication with a variety of stakeholders
• Strong customer service orientation
• Excellent oral and written communication skills
• Excellent time management and organization skills
• Excellent public speaking and presentation skills
• Proficiency with Microsoft Office Suite with an aptitude for mastering new software packages when needed
• Ability to meet deadlines and manage multiple projects concurrently
• Demonstrated ability to work independently as well as in a team environment
• Ability to maintain confidentiality and professionalism at all times including understanding of FERPA and other regulations that guide interactions with students and colleagues

Preferred Qualifications
• Bachelor’s degree from an accredited institution
• Experience with social media platforms and web administration/editing for public relations use
• Experience in a higher education setting
• Experience planning and organizing complex events
• Experience using Banner and Student Data Warehouse information management systems
• Expert creative computer skills/experience with Adobe Creative Suite 6

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. 

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA.  The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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