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Student Services Manager

Apply now Job no: 521917
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Architecture/Art/Design, Student Life/Services

Department: School of Architecture and Environment
Appointment Type and Duration: Regular, Ongoing
Salary: $50,000 - $60,000 per year
Compensation Band: OS-OA05-Fiscal Year 2017-2018
FTE: 1.0

Application Review Begins
April 15, 2018; open until filled

Special Instructions to Applicants
Please provide the following with your online application:

• Cover letter in which you clearly describe how your knowledge, skills, and abilities prepare you for the job responsibilities and requirements outlined in the job announcement. Please discuss each element completely and succinctly.

• Current resume, which includes dates of employment and clearly highlights experience that meets the required qualifications.

Department Summary
The School of Architecture and Environment provides accredited professional (leading to licensure or certification) and post professional education for architects, interior architects, landscape architects and Historic Preservation through 12 various degree programs and post-professional research based degrees: Bachelor of Architecture, Masters of Arch. Track I & II, Ph.D. Sustainability, Bachelor of Interior Architecture, Masters of Iarc. Track I & II, Bachelor of Landscape Architecture, Masters of Landscape Architecture, Ph.D. Landscape Architecture, Minor in Historic Preservation, and Master of Science in Historic Preservation. Many of these professional programs are accredited. The School has 47 permanent faculty, approximately 700 students, as well as an office staff of: one Office Specialist 2, three 1.0 FTE Administrative Program Assistants and four 1.0 FTE Officer of Administration positions in Eugene and Portland. In addition, 50-60 Pro Tempore professors are hired per year and 60-70 Graduate Employees/Research Fellowships, as well as 8-10 student assistants.

Position Summary
The Student Services Manager (SSM) reports to the Business Operations Manager in the School of Architecture and Environment (SAE). The SSM provides academic advising services to a diverse population of undergraduate and graduate students pursuing degrees in architecture, interior architecture and landscape architecture on both the Eugene and Portland campuses, and works in close coordination with the Heads of the Departments, Directors of Graduate Studies and the Portland Program Director. The SSM's responsibilities include the supervision of two classified staff members. These classified staff members administer the following processes: admissions and student data reporting. The SSM position includes providing small group and individual advising meetings, as well as meeting with prospective students and their families, and utilizing technology to communicate with students.

The SSM also plays an active role in the daily functions of the SAE office. This is a fast-paced, customer-focused office that serves 800+ architecture, interior architecture, landscape architecture and historic preservation degree students as well as many prospective students. The SSM plays a key role in admissions, recruiting, and orientation events, and all school and university functions pertaining to SAE students, working with the School administrative team that collaborates to plan and administer all advising, recruiting and outreach events and programs. These include (but are not limited to) university recruitment events such as Duck Days and information sessions, orientation events such as IntroDucktion sessions, managing the undergraduate admissions process, assisting with the management of the graduate admissions process, and evaluating student records to confirm graduation requirements.

The SSM holds an integral role in representing students and the needs of the School on college and university-wide committees. The SSM works with faculty and staff from a variety of offices within the College of Design and across the University campus including the Registrar's Office, Financial Aid, school offices, PODS, Office of Multicultural Academic Support, Academic Learning Services, Athletic Advising Services, Office of Academic Advising and Student Services, Admissions, and International Affairs. The SSM collaborates with the administrative team to maintain and update the school website and assists in utilizing electronic/social media to creatively and effectively communicate with students, faculty and external constituencies and facilitate processes with students.

The successful candidate for this position will share in the commitment to meet the needs of students through innovative, high quality, and efficient delivery of advising services. This position requires a strong commitment to serving the needs of students and working collaboratively in a collegial, supportive environment.

Minimum Requirements
• Bachelor's degree from an accredited institution.
• Minimum one year of professional work experience in advising, counseling, mentoring, customer service or related work environment – experience should include one-on-one interaction with others for the purpose of accurately and effectively conveying information and/or providing guidance.

Professional Competencies
• Strong customer service orientation.
• Excellent oral and written communication skills.
• Excellent time management and organization skills.
• Excellent public speaking and presentation skills.
• Proficiency with Microsoft Office Suite with an aptitude for mastering new software packages when needed.
• Ability to meet deadlines and manage multiple projects concurrently.
• Demonstrated ability to work independently as well as in a team environment.
• Ability to maintain confidentiality and professionalism at all times including understanding of FERPA and other regulations that guide interactions with students and colleagues.

Preferred Qualifications
• Master's degree in counseling, student services, higher education, academic administration or a related field.
• Working knowledge of architecture, interior architecture, landscape architecture or related field.
• Knowledge of Banner or similar student database program.
• Significant and relevant experience in higher education.
• Knowledge of student development theory as it relates to academic advising.
• Experience evaluating academic transcripts.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA.  The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Standard Time
Applications close:

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