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Communications Officer

Apply now Job no: 522084
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Communications/Public Relations/Marketing, Police

Department: University of Oregon Police Department
Classification: Campus Dispatcher
Appointment Type and Duration: Regular, Ongoing
Salary: $18.43 - $25.25 per hour
FTE: 1.0

Review of Applications Begins
Position closes May 6, 2018

Special Instructions to Applicants
To be considered for this position applicants must submit a complete application. Complete applications include an online application and answers to all of the supplemental questions below. We are looking for lateral and entry level positions. Candidates will be screened based on candidates qualifications and responses to the supplemental questions below.

1.) Have you completed and passed a written and/or video skills Dispatch Assessment before? If so, when did you take it and who administered it?
2.) Have you completed a Communications Training Officer or Dispatch Program? If so, when did you complete it and who administered it?
3.) Please state if you are currently certified in the following; LEDS, CPR, and AED.
4.) Are you fluent in a second language? If yes, which language?
5.) This position works collaboratively with internal and external stakeholders. Describe any professional experience you have that showcases your ability to work in a team environment. Please also explain any other experience or skills you posses that is applicable to this position.
6.) In this position communication skills are essential because you will be interacting with a variety of individuals from different backgrounds. Please provide a couple of examples that demonstrate your ability to communicate effectively and provide superior customer service to individuals from diverse backgrounds.

For a complete list of job duties, please email

Department Summary
The University of Oregon Police Department (UOPD) is a community oriented and trust based policing agency within the University of Oregon. UOPD plays an integral role in the university community by providing a safe, secure, and welcoming environment. The UOPD’s mission is to foster a climate which encourages a free, open, and civil exchange of ideas in support of the educational, research, and public service goals of the university. The UOPD recognizes and promotes the value of multiculturalism and inclusiveness consistent with a spirit of responsible citizenship within an international community. The University of Oregon is a diverse and ever changing community. Constant efforts by the UOPD are necessary to partner with and educate the community to deter, reduce, and solve crimes. The UOPD is dedicated to resolving issues through modern compassionate policing.

Position Summary
The Communications Officer position provides direct operational support to UOPD field units in their mission to protect the campus community. Communications Officers also provide general information to the public regarding university and UOPD programs and services.

UOPD Communications Officers routinely operate and monitor various alarms, confidential law enforcement databases, emergency notification applications, surveillance devices, and two-way communications systems within the UOPD Communications and Emergency Response Center (CERC). Communications Officers frequently work with external emergency responders to facilitate emergent service requests.

UOPD Communications Officers may be assigned to provide unique functions and/or be attached to special units such as:

• Field-based/tactical communications roles to support large campus events and/or special operations
• Records and court services to support administration of related functions
• Community Engagement programs

This position consistently interfaces with Police Officers, Security Officers, campus partners and external constituencies using multiple communication devices.

The person in this position works in a fast-paced and potentially stressful environment. UOPD Communications Officers must be able to maintain composure and professional presence while accurately gathering and giving critical information to first responders, campus leaders and the public.

The Communications Officer reports to the Administration Division Captain who manages the Communications and Emergency Response Center (CERC).

Work Schedule
The UOPD Communication and Emergency Response Center (CERC), operates 24 hours a day, 365 days a year. As a protective services position, qualified candidates must be capable of maintaining consistent attendance at all times. The selected candidate must be available to work all shifts to include weekends, holidays and mandatory overtime as needed. UOPD Communications Officers may be required to work extra hours to cover shifts and/or special assignments. Some overtime may be required.

Essential Personnel
This is an Essential Personnel position that necessitates the employee make every reasonable effort to arrive at campus at their regularly scheduled times during inclement weather and/or university closures unless otherwise notified by their supervisor or manager. Essential personnel must provide reliable and current contact information at all times.

As Essential Personnel, Communications Officers may be required to respond after hours to emergencies and report to work for regular assigned shifts during campus closures.

Minimum Requirements
• High school diploma or equivalent
• Read, write, spell and speak in clear, concise English

Special Requirements/Qualifications:
• Must be able to successfully pass a full background assessment to include a personal history, criminal history, and psychological evaluation and DPSST (F2) medical examination
• Meet and maintain all CJIS background requirements
• Must adhere to Clery Act, FERPA, mandatory reporting and Title IX reporting responsibilities
• Must be able to maintain strict confidentiality at all times, under all circumstances

Assessment and Testing:
• Must complete and pass the written and/or video skills assessment to move forward in the selection process
• Must be able to keyboard at a minimum of 35 strokes per minute

Required Certifications and Training:
• After hire, must complete and maintain a current Law Enforcement Data System (LEDS) certification, advanced First Aid, CPR and AED certification
• Must complete a Communications Training Officer Program (CTO) within 6 months of hire

Professional Competencies
• Able to follow both written and verbal directions and university administrative policies, procedures and guidelines
• Able to prioritize and multi-task effectively in a fast-paced, detail oriented environment
• Must be self-disciplined, able to maintain composure and work effectively in stressful situations
• Must be able to work effectively and in a professional and respectful manner when dealing with all contacts in an increasingly diverse demographic
• Able to be cognizant at all times of proper, courteous and informative behavior while always considering general safety issues; use of diplomacy and tact are a requirement of the position
• Able to effectively operate and monitor campus fire, life safety and security systems

Preferred Qualifications
• One year of full time work as law enforcement dispatcher with a law enforcement agency, independently performing the full range of call taking and radio dispatching duties within the last 5 years
• One or more years of experience full time work for a higher education agency, independently performing the full range of call taking and radio dispatching duties

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the UOPA, University of Oregon Police Association. 

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA.  The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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