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Desktop Services Systems Administrator

Apply now Job no: 522099
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Computer and Information Science, Data Science, Information Technology

Department: CAS-IT
Classification: Oper Systems-Network Analyst
Appointment Type and Duration: Regular, Ongoing
Salary: $17.28 - $28.15 per hour
FTE: 1.0

Review of Applications Begins
Position closes April 27, 2018

Special Instructions to Applicants
To be considered for this position, applicants must submit a completed application. Complete applications must include:

1. Online application
2. A resume
3. A cover letter indicating how you meet the minimum qualifications for the position.
4. Answers to supplemental questions.

Please respond to the following supplemental questions and submit answers with your online application:

1. Describe your experience as an IT professional. Detail the number of users served, applications supported, types of servers and the nature of the work.

2. Describe the most technically challenging project you have been involved with, what was the project? What was your role? What was the outcome?

3. What is the most significant impact you've made in your current job? What were the keys to your success?

Any application missing the above documents/information may be considered incomplete. You will also be required to submit the names of at least three professional references, their e-mail addresses, and telephone numbers as part of the application process.

If you would like to view the complete position description including the duties please send an email to and reference the job title and job number in the subject line.

Department Summary
The CASIT Help Desk supports the computing needs of about 600 tenure-related and other faculty, about 800 Graduate Employees, and 120 administrative staff in CAS. Of the 20,000 students at the University of Oregon, approximately 12,000 are in the College of Arts and Sciences as well as a very large number of alumni all over the world. CAS is at the heart of the teaching and research mission of the University of Oregon.

Position Summary
The purpose of this position is to support the College of Arts and Science's Desktop Services system infrastructure, ensure the day-to-day operation and security of the systems entrusted to its care, and provide tier 2 support for these systems as an escalation point from CASIT Desktop Services Staff. It requires the ability to perform well in a fast-paced environment with short timelines and fast-approaching deadlines. It also requires the ability to communicate and collaborate effectively with campus IT staff, as well as the faculty and staff served by these IT services.

Minimum Requirements
This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.

Professional Competencies
• Excellent problem-solving skills.
• An ability to analyze information and diagnose situations and configurations to maximize the functionality of hardware and software systems.
• Excellent communication skills and ability to disseminate information verbally, in written form and across an array of multimedia types.
• Ability to work and communicate effectively with faculty, staff and students from a variety of diverse backgrounds.

Preferred Qualifications
• Professional experience supporting end users within the field of Information Technology, particularly in higher education.
• An understanding of, and experience with: core Windows Server roles, including file sharing, Active Directory, and Group Policy; enterprise imaging tools for Windows and MacOS, including SCCM, MDT, DeployStudio, and Casper Suite; and information security, including best practices, policy implementation, and responding to security advisories.
• Experience working in a team environment.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. 

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA.  The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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