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Technology Support Analyst

Apply now Job no: 522250
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Architecture/Art/Design, Computer and Information Science, Information Technology

Department: College of Design Technology Services
Classification: Info Technology Consultant
Appointment Type and Duration: Regular, Ongoing
Salary: $18.07 - $33.49 per hour
FTE: 1.0

Review of Applications Begins
Position closes May 31, 2018

Special Instructions to Applicants
Please include the following with your online application:

1. Cover Letter
2. Resume
3. Three professional references.

Department Summary
The College of Design provides access to a full array of computing equipment and applications through its instructional and research laboratories located in Lawrence Hall, Pacific Hall, Hendricks Hall, the North-site complex, and downtown Eugene. Technology Services staff maintain these resources for faculty, staff, and students.

Position Summary
The Technology Support Analyst provides first- and second-tier direct technical support and technology recommendations to the College of Design community. This position works closely with a team of services staff, full-time and student employees, and other IT professionals.

This position requires the ability to learn and adapt to technology as well the ability to communicate effectively with both technical and non-technical users. Enthusiasm for the use of technology and the desire to continually update skills are imperative for the success of this position.

This position may help coordinate the work of student staff to provide end-user support related services to the College of Design. It is expected that this position will assist with the training of student employees and documentation of procedures for internal and external use.

This position has no direct budgetary authority.

Minimum Requirements
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies
• Demonstrated problem solving skills.
• Ability to adapt within a rapidly changing technical environment.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide range of technical skills.
• Excellent interpersonal communication skills. The incumbent must be able to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds.
• Ability to work independently as well as in a team-oriented, collaborative environment.
• Excellent judgment and the ability to juggle multiple, oftentimes competing priorities.
• Demonstrated ability to participate in, and complete technological projects and work collaboratively with a team of diverse IT professionals, clients, and partners.

Preferred Qualifications
• Familiarity with mainstream software applications, browsers, platforms, and peripheral devices.
• Experience and proficiency with a range of operating systems and technical environments.
• Familiarity with videoconferencing concepts and technologies, and the ability to setup and support local and remote clients.
• Experience in writing knowledge base documentation for a wide audience.
• Demonstrated experience with Desktop support/Service Desk operations in a higher education environment.
• Experience or certification in ITIL or other technology industry based framework.
• Demonstrated experience in advanced technology troubleshooting in a diverse customer environment.

FLSA Exempt: No


All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. 

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA.  The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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