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Coordinator for Membership Services & Community Outreach

Apply now Job no: 522375
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Athletics, Business Administration/Management, Education, Student Life/Services

Department: Physical Education and Recreation
Appointment Type and Duration: Regular, Ongoing
Salary: $37,000 - $45,000 per year
Compensation Band: OS-OA04-Fiscal Year 2017-2018
FTE: 1.0

Application Review Begins
June 29, 2018; open until filled

Special Instructions to Applicants
For full consideration, please upload the following materials with your online application:

1. Cover letter which expresses your interest in the position and specifically addresses how you meet the requirements of the position. Refer to the minimum, professional competencies and preferred qualifications contained within the job announcement. Describe how your skills, abilities, and experience allow you to meet and/or exceed these requirements. Provide appropriate examples to show details and experience. Please discuss each element completely, but succinctly.

2. Current résumé, which includes dates of employment

3. Three professional references, one of which must be current or most recent supervisor (if not currently employed). Candidate will be notified prior to references being contacted.

4. Answers to the following supplemental questions:

a. The Division of Student Life is committed to creating a multicultural organization that actively respects, includes, and engages everyone. What does this mean to you and how, if you were selected as the Coordinator for Membership Services and Community Outreach, will you help us meet this goal? Further, how will you encourage and develop a commitment to inclusivity amongst the students with whom you will be working?

b. This position is responsible for providing front line customer service for the Physical Education and Recreation Department. Define what providing excellent customer service means to you. How does your personal experience providing customer service align with that philosophy and how do you ensure student employees’ actions are in alignment?

Questions regarding the application procedure can be sent to:
Patty Smith
Executive Assistant
Physical Education and Recreation

Department Summary
The Department of Physical Education and Recreation (PE & Rec) enhances the lives of UO students, faculty and staff by providing physical activity programs and services that promote health, fitness, active recreation and participation in sports.

Our Core Purpose: Physical Education and Recreation educates, engages and inspires the campus community to live Active, Balanced Lives.

Our Vision: Being active and seeking balance is a way of life.

Our Core Values: In addition to the values set forth in our vision and core purpose, we value and are committed to:
Compassion – We act with empathy, respect, kindness and understanding.
Cooperation – We acknowledge, encourage and support each other within the department, across the division and community.
Development – We challenge and support ourselves and others to learn, grow, and improve personally and professionally.
Equity and Inclusion – We commit to creating a safe and welcoming environment where everyone belongs.
Excellence – Our energy, expertise and investment is evident in the exceptional quality of our services, programs and facilities.
Fun – We infuse playfulness and positive energy into what we do.
Integrity – We are accountable, responsible, transparent and honest. We strive to do the right thing.
Stewardship – We expect ourselves and others to act responsibly with the human experience and all resources.

The Department is comprised of four primary areas, each headed by an Associate Director:
1. Recreation Programs (intramural sports, fitness, aquatics, rock wall, informal recreation, special programs & youth sports camps);
2. Physical Education (academic course curriculum);
3. Facilities and Operations; and
4. Business operations (assessment, development, marketing and business services).

The University of Oregon is one of the only large universities in the nation that administers a credit granting Physical Education curriculum within the administrative structure of campus recreation. Approximately 4,500 UO students take courses each term choosing from over 140 options. The Department of Physical Education and Recreation therefore provides a unique diversity of employment including both academic (activity course) teaching and recreation leadership opportunities.

Position Summary
The Coordinator for Membership Services & Community Outreach oversees and facilitates the Physical Education and Recreation department’s memberships, programs, and services registration, sales, and outreach. Primary service responsibilities include providing and monitoring facility access, membership services and program registration for Intramural Sports, Rec Fitness, Personal Training, Youth and Family Programs, and Physical Education. Oversight includes the staffing and supervision of the Service Center student employees.

Reporting to the Associate Director of Business Operations, the Coordinator provides leadership, management and administration for comprehensive membership and outreach programs for the Physical Education and Recreation Department. The Coordinator assists and supports the Associate Director in managing the member services program budget; supervising and mentoring a student work force; and promoting and marketing programs and services. The Coordinator also serves as the first point of contact for patrons and is responsible for providing excellent customer service and ensuring that student staff meets that standard of customer service.

Evening and weekend hours are required.

Minimum Requirements
• Bachelor’s degree in Recreation Administration/Management, Leisure Studies, Sports Management or Business plus two years of experience in membership sales and service.
• An additional two years recreation management will substitute for the Bachelor’s degree.
• CPR and First Aid Certification or the ability to obtain in a timely manner.

Professional Competencies
• Demonstrated ability to work effectively with a population—including co-workers, faculty, students and community members that reflect a wide range of diversity in an inclusive environment.
• Demonstrated ability to provide excellent service to internal and external customers.
• Demonstrated ability to manage the front line functions in retail or service environments.
• Strong skills in written and oral communication.

Preferred Qualifications
• Master's degree in Recreation Administration/Management, Leisure Studies, Education Administration, or related field.
• Demonstrated ability to collaborate with staff and work effectively with students.
• Demonstrated ability to coordinate and implement employee training programs.
• Experience in, or demonstrated understanding of, basic budget oversight, facilities maintenance, inventory control and purchasing.
• Experience with data entry and management, and knowledge of standard computer software programs, including word processing and business applications.
• Experience in membership management.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA.  The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Daylight Time
Applications close:

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