Classification: Info Technology Consultant
Appointment Type and Duration: Regular, Ongoing
Salary: $18.07 - $33.49 per hour
Review of Applications Begins
Position closes June 25, 2018
Special Instructions to Applicants
In order to be considered for this position, please include the following with your online application:
1. A resume
2. A cover letter which expresses your interest in the position, including an overview of your skills, abilities and professional competencies that apply to this position.
Based in Eugene, Oregon, intoCAREERS is an outreach unit of the University of Oregon that for over 40 years has been helping students and adults achieve career literacy. Our mission is to empower individuals from all backgrounds to pursue a rewarding career and to promote a vibrant economy through a qualified workforce.
The Career Information System (CIS) product suite, a one-stop online career information system, provides the resources people of all ages need to discover what they want to do and how to get there. Funded through licensing and support services, intoCAREERS works in partnership with state agencies and educational organizations across the United States.
The purpose of this position is to manage the support program, including Level I/II client services and supporting materials, whitebox testing, website content management, and special projects. Client support – this position is the frontline of intoCareers. Determining how best to support a client impacts the overall user experience and prevents social engineering attacks that could compromise student information.
Troubleshooting decisions affect the overall time to resolution of issues and the productivity of internal and external resources. This position has to quickly determine a client’s needs and assess how to best set them up for success. Client renewal rates and upsell opportunities are impacted by the quality of the training program.
Basic foundation of knowledge and skills of technology and information systems as generally obtained through an associate's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
• Ability to apply consultative skills to assess user needs and provide appropriate support.
• Ability to analyze data requirements and research data availability and access methods.
• Ability to maintain materials, inventory, and technical references and administer facility and system security practices.
• Ability to develop and create multimedia/video productions.
• Ability to design, develop, and implement instructional applications.
• Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
• Demonstrated proficiency using standard software packages.
• Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
• Subject matter expertise in a specialized discipline or body of knowledge.
• Demonstrated ability to analyze and troubleshoot online application issues and correctly differentiate between user error, environment issues, and system bugs.
• Demonstrated ability to manage QA processes on proprietary and 3rd party application platforms to validate proper functionality after updates.
• Knowledge of system utilities, features, installation and maintenance procedures, and general operations.
• Basic knowledge of data and files structures, database systems and related utilities, operating systems, and communication interface programs.
• Knowledge of copyright laws and industry standards.
• Knowledge of instructional design theories and methodologies and ability to apply them.
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background inquiry.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.