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Resource Sharing Assistant

Apply now Job no: 523019
Work type: Classified Staff
Location: Eugene, OR
Categories: Library

Department: Library
Classification: Library Technician 2
Appointment Type and Duration: Regular, Ongoing
Salary: $14.57 - $21.32 per hour
FTE: 1.0

Review of Applications Begins
Position closes November 5, 2018.

Special Instructions to Applicants
In addition to your online application, please include a cover letter, and answers to the following supplemental questions as a separate attached document.

1. Describe your experience in processing Interlibrary Loan transactions. Indicate which systems you have utilized, processes and task assignments, levels of proficiency, etc.

2. Describe your experience with integrated library systems. Indicate which systems and modules you have utilized, processes and tasks, levels of proficiency, etc.

3. Resource Sharing is a busy, open office environment, and success in this position requires the ability to work independently and as part of a team. Please provide examples of how you have collaborated on shared tasks, prioritized your assignments, and communicated effectively with colleagues.

4. The UO Libraries is committed to fostering an environment of equity, diversity, and inclusion. Please give examples of how you have contributed to a work environment that supports these values.

Department Summary
The University of Oregon is a comprehensive research university that serves its students and faculty, and the people of Oregon, the nation, and the world through the creation and transfer of knowledge in the liberal arts, the natural and social sciences, and the professions. UO is the flagship institution of the Oregon University System and a member of the Association of American Universities.

As an essential partner in the University’s educational, research, and public service mission, the University of Oregon Libraries enriches the student learning experience, encourages exploration and research at all levels, and contributes to advancements in access to scholarly resources. The UO Libraries is a unified system with several locations and a wide range of collections and services. The Libraries employs approximately 180 faculty, officers of administration, and classified staff, and is a member of the Association of Research Libraries.

Knight Library is the largest library in the UO library system, and staff in the Access Services Department help library users locate and obtain the material they need for their coursework, research, and personal enrichment. The mission of Access Services is to help people access services and materials easily, quickly, and in a respectful and welcoming manner. Access Services employs 15.5 FTE classified staff and approximately 20 FTE student assistants, and comprises two units: Lending Services and Resource Sharing.

The Resource Sharing programs at UO Libraries include Interlibrary Loan (lending to and borrowing from libraries worldwide), Summit (lending to and borrowing from libraries within the Orbis Cascade Alliance consortium), and Document Delivery (fulfilling requests for locally-held material for UO patrons). The UO Libraries processes approximately 175,000 Resource Sharing-related transactions per year. Most of this work is administered via the Resource Sharing office of Knight Library which comprises one unit manager (Head, Access Services), five classified staff (4.5 FTE), and approximately seven student assistants.

Position Summary
The Resource Sharing Assistant provides library support to the Resource Sharing programs at UO Libraries. The essential function of this position is to lend UO Libraries’ materials to other information centers worldwide, as well as process Borrowing and Document Delivery requests from UO patrons. Responsibilities include intake, processing, and final disposition of transactions and requests through the use of library-specific applications including ILLiad and Alma/Primo. The Resource Sharing Assistant also resolves routine problems and explains policies and guidelines to local patrons and external staff via telephone, e-mail, and in person.

This position reports to the Resource Sharing Manager and assists with the training and monitoring of student assistants.

Minimum Requirements
• Two years of current library experience (within the last 5 years); OR,
• Associates degree (or equivalent 72 quarter hours or 48 semester hours), and 1 year of current experience; OR,
• An equivalent combination of current library experience, training and/or education in related fields;
• AND, proficiency in multiple library specific computer applications (e.g. integrated library systems, database applications, institutional repository; content management systems).

Professional Competencies
• Excellent verbal and written communication skills.
• Ability to work under pressure.
• Strong capacity to learn constantly and quickly with flexibility, a propensity to take risks, and an abiding public service perspective.
• Skill at enabling and fostering change. Ability to embrace change.
• Capacity and desire to work independently.
• Willingness to think creatively to achieve and maintain smooth library operations.
• Ability to manage a high volume of detailed information accurately.
• Ability to communicate effectively with individuals from diverse backgrounds and cultures.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. 

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Daylight Time
Applications close: Pacific Standard Time

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