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ELR Operations Manager

Apply now Job no: 523385
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Human Resources

Department: Human Resources
Appointment Type and Duration: Regular, Ongoing
Salary: $60,000 - $70,000 per year
Compensation Band: OS-OA06-Fiscal Year 2018-2019
FTE: 1.0

Application Review Begins
February 12, 2019; position open until filled

Special Instructions to Applicants
A complete online application must include a cover letter, resume, and three professional references.

Department Summary
The Employee and Labor Relations (ELR) team is committed to promoting effective, fair, and professional relationships between the University and its employee groups. The ELR team partners with University leadership and supervisors to administer employment strategies which support the University’s mission and strategic initiatives.

Position Summary
Reporting to the Senior Director of Employee and Labor Relations, the ELR Operations Manager is a key member of the Employee and Labor Relations team. The primary responsibility of the ELR Operations Manager is the coordination and collaborative support of a highly responsive ELR team in serving the strategic goals of the University. The person in this position works closely with the senior director, the ELR team, university leadership, and a variety of campus colleagues in managing both transactional and strategic matters. The ELR Operations Manager is responsible for high-level representation and direction for the team’s operations, including coordination of all ELR cases and matters, facilitation of team projects, and executive assistance to the Senior Director of Employee and Labor Relations. The person in this position regularly exercises independent judgment and a comprehensive knowledge of the University of Oregon, its programs and personnel, and the issues it faces. This work is highly collaborative and nuanced.

Due to the nature of ELR departmental work, the person in this position will be aware of university leadership’s viewpoints on strategies, negotiations, and other matters around collective bargaining issues. The ELR Operations Manager assists and acts in a confidential capacity to managers who formulate and effect management policies during collective bargaining as defined in ORS 243.650, retrieving and organizing strategic information in response to union proposals during collective bargaining.

The ELR Operations Manager must exhibit professionalism and collegiality in a team environment, and possess the ability and commitment to work with students, employees, faculty, and campus partners from diverse backgrounds. The person in this position must support diversity and inclusion in every aspect and responsibility associated with the job.

Additionally, this position supports related initiatives, including systems training, education, data analysis, requests and outreach.

Minimum Requirements
• Bachelor’s degree.
• Five years’ experience providing executive-level administrative support within a large, complex organization, including at least three years in an executive office supporting a senior administrator.

Professional Competencies
• Excellent oral/written communication, decision-making, and problem-solving skills.
• Demonstrated organizational and time management skills, including setting priorities and achieving department goals, and performing multiple work assignments simultaneously with acute attention to detail.
• Must be comfortable working with a broad set of campus units and interacting regularly with senior administrative support and senior leadership to accomplish the strategic and transactional activities of Employee and Labor Relations.
• Strong professional judgment, high ethical standards, and decision-making skills.
• Demonstrated interpersonal skills and ability to build and sustain collaborative relationships with campus and community partners.
• Demonstrated ability to work with confidential information.
• Ability to work successfully with multiple tasks, shifting priorities, and a broad spectrum of people internal and external to the organization.
• Demonstrated experience with and commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment.

Preferred Qualifications
• Master’s degree in related field such as higher education administration, conflict and dispute resolution, business administration, or public policy.
• Professional experience in higher education setting with demonstrated knowledge of case management standards and processes.
• Demonstrated experience working in a fast-paced setting.
• Higher education and/or University of Oregon experience.
• Training or experience in areas such as regulatory compliance, case management, program development, education and training, information management, and/or communication.
• Proficiency in Maxient (case management database software) or other similar software, including the ability to teach and train campus partners in navigating case management system and relevant software.
• Knowledge of employment and civil rights laws.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Standard Time
Applications close:

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