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Enterprise Software Services Manager

Apply now Job no: 523846
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Information Technology

Department: Information Services
Appointment Type and Duration: Regular, Ongoing
Salary: Commensurate with qualifications and experience
Compensation Band: OS-OA06-Fiscal Year 2018-2019
FTE: 1.0

Application Review Begins
May 3, 2019; position open until filled

Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:

1. A resume/CV; and
2. A cover letter indicating how you meet the minimum qualifications for the position.

You will also be required to submit the names of at least three professional references, their e-mail addresses, and telephone numbers as part of the application process.

Any application missing the above documents/information may be considered incomplete.

In order to ensure consideration, please submit your application materials prior to or on the listed review date.

If you would like to view the complete position description including the duties please send an email to and reference the job title and job number in the subject line.

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The University is also proud of its newly announced Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon’s main campus. Located in the lush Willamette Valley, Eugene is well known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, winemaking, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
In support of the mission of the University of Oregon, this position is responsible for developing strategies associated with software and volume micro-app licensing for the University, implementation of those strategies, evaluation of results and recommendations for change. This includes cost/benefit analyses, assessment of terms and conditions, vendor relationship management, negotiation and facilitation of contracts, authoring policies and procedures, and managing compliance to contracts.

Reporting to the Director of Customer Service and Support, the Enterprise Software Services Manager negotiates license agreements for the University and provides consulting services to departments in licensing and related technical needs. This role facilitates discussions between technical and non-technical users, negotiates with campus decision-makers, makes final decisions regarding purchases, and is aware of legal implications of software installation/distribution. Decisions affect costs to the University for purchases in excess of $250,000 annually, so the person in this position must strive to be cost effective as well as meet the needs of a diverse group of users. The incumbent develops strategic goals for site licensing, submits proposals for University needs related to site licenses, prepares recommendations for action, and implements recommendations to meet expected results. The person in this role has authority to define resources required to accomplish goals, including development of budget, use of resources, and assignment of priorities.

The Enterprise Software Services Manager will manage student employee and/or interns and provide guidance and direction to other technical and IT professionals.

Minimum Requirements
• BA/BS degree or an equivalent combination of education and experience.
• Two years of experience managing enterprise software licenses.
• Two years of experience engaging with vendors, negotiating pricing & contracts.

Professional Competencies
• Demonstrated basic IT knowledge, as obtained via work with applications, help desk operations, lab management, or as a technical subject matter expert.
• Knowledge of IT service management concepts and methodologies.
• Demonstrated ability to produce documentation and/or creating repeatable procedures.
• Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Demonstrated problem-solving skills.
• Ability to adapt within a rapidly changing technical environment.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide range of technical skills.
• Ability to work independently as well as in a team-oriented, collaborative environment.
• Excellent organizational skills and demonstrated attention to detail.
• Effective leadership, consulting, facilitation, consensus building, conflict resolution, negotiation, and team building skills.
• Demonstrated ability to work collaboratively with a team of diverse IT professionals, clients, partners.

Preferred Qualifications
• Experience in an enterprise IT and/or higher education environment.
• Experience applying ITIL/ITSM vendor management methodologies.
• ITIL Foundations, Vendor Management, or similar/higher Certification.
• Experience with formal business process development and management.
• Certified Software Asset Manager (CSAM) Certificate or Certified Software Manager (CSM) Certificate.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Daylight Time
Applications close:

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