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Communications Software Specialist

Apply now Job no: 524756
Work type: Classified Staff
Location: Eugene, OR
Categories: Information Technology

Department: Information Services
Classification: Oper Systems-Network Analyst 3
Appointment Type and Duration: Regular, Ongoing
Salary: $30.20 - $48.22 per hour
FTE: 1.0

Review of Applications Begins
Position closes November 20, 2019

Special Instructions to Applicants
To be considered for this position, applicants must submit a completed application. Complete applications must include:

• A resume
• A cover letter indicating how you meet the minimum qualifications for the position
• Responses to the supplemental questions below:

1. This position requires demonstrated knowledge of complex problem-solving skills involving enterprise-wide technical systems. Please tell us what experience you have that meets this requirement.

2. List several large technical projects you have worked on and briefly describe the extent of your involvement. Include the number of end-users who were impacted by the project.

3. Please describe what experience you have supporting voice-related communications services.

You will also be required to submit the names of at least three professional references, their e-mail addresses, and telephone numbers as part of the application process.

Any application missing the above documents/information may be considered incomplete.

If you would like to view the complete position description including the duties please send an email to and reference the job title and job number in the subject line.

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the newly-announced Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

The Telecom Engineering unit supports, integrates, and maintains, campus-wide voice, and wireless radio systems. Services this group supports include the campus telephone system, campus voice mail systems, structured cabling documentation systems, the campus two-way radio network, campus directory systems, mapping systems and various subsystems related to IP telephony. This group also works with the Datacenter Operations group to maintain a network and telecommunications data center which houses active equipment for multiple agencies, carriers and Internet providers.

Position Summary
Reporting to the Director of Voice Systems and Data Center Operations, the Communication Software Specialist provides high-level technical support for multiple complex software systems critical to the operation of the campus voice network including voice mail servers, utility servers, monitoring systems, interactive voice response systems, directory systems, E911 systems and various IP related network services. This position will provide support in installation, maintenance, troubleshooting, failure analysis, capacity planning and performance analysis.

This position requires in-depth and comprehensive knowledge in the related field. The incumbent in this position will work independently and may consistently resolve the most complex work assignments or problems. The incumbent will use advanced communication and leadership skills to coordinate and plan projects.

The Communication Software Specialist will manage and supervise IT student employees, providing support, resources, direction and training. This position will work collaboratively with technical and non-technical users to solve problems and create solutions. The incumbent in this position will be expected to interact regularly with vendors and outside technical groups.

This position will serve as a technical consultant for other departmental and campus personnel developing technical and operational solutions to problems or issues that arise. At times this position will need to quickly and effectively troubleshoot complex campus-wide technical problems involving multiple systems, vendors and technologies.

This position will be required to work on-call hours as a part of staff rotation with Datacenter Operations.

Essential Personnel
This position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Minimum Requirements
• This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.

Professional Competencies
• Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Ability to adapt within a rapidly changing technical environment.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide range of technical skills.
• Ability to work independently as well as in a team-oriented, collaborative environment.
• Demonstrated knowledge of complex problem-solving skills involving enterprise-wide technical systems.

Preferred Qualifications
• Five years of applicable hands-on experience supporting information technology systems or services which serve 500 or more end-users.
• Fluency in at least one scripting or programming language (for example, PERL, shell scripting tools, Python, C).
• Experience with Avaya or Cisco voice systems support and/or implementation.
• Project management experience.
• Experience with VoIP systems support or development.
• Experience managing large technical projects involving in-house staff and/or contractors.
• Experience with web-based application development.
• Experience in messaging systems, datacenter management, and/or geographic information systems (GIS).
• Experience with ITIL or ITSM.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. 

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Daylight Time
Applications close: Pacific Standard Time

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