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Enterprise Device Management (EDM) Lab Administrator

Apply now Job no: 525752
Work type: Classified Staff
Location: Eugene, OR
Categories: Information Technology, Computer and Information Science

Department: Information Services
Classification: Oper Systems-Network Analyst
Appointment Type and Duration: Regular, Ongoing
Salary: $23.65 - $43.88 per hour
FTE: 1.0

Review of Applications Begins
Position closes November 10, 2020

Special Instructions to Applicants
Submit the following documents with your online application:
• Resume/CV
• Cover letter clearly indicating how you meet the minimum qualifications for the position

You will also be required to submit the names of at least three professional references, their e-mail addresses, and telephone numbers as part of the application process.

Any application missing the above documents/information may be considered incomplete.

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers through teams such as User Support Services, a campus-wide IT support team; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual and physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The University is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the University.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
Reporting to the Enterprise Device Management (EDM) Lab Manager, the Enterprise Device Management Lab Administrator is responsible for administration and maintenance of academic instructional and open computer labs across campus, including operating system deployment, software package deployment, patch management, support and configuration of accessory devices, and management of all lab printers.

The incumbent must participate in team problem solving and coordinate with colleagues on shared projects. Therefore, he or she often works independently from direct supervision. The person in this position supplements their knowledge with research and with vendor collaboration to resolve sometimes complex problems and will document decisions made in the
support/resolution of all routine and non-routine problems.

Essential Personnel
This position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Minimum Requirements
This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.

Professional Competencies
• Excellent problem-solving skills
• An ability to analyze information and diagnose situations and configurations to maximize the functionality of hardware and software systems
• Excellent communication skills and ability to disseminate information verbally, in written form and across an array of multimedia types
• Ability to work and communicate effectively with faculty, staff, and students from a variety of diverse backgrounds
• Ability to cooperatively work with others and lead joint projects
• Maintain a respectful workplace and model a positive and proactive attitude

Preferred Qualifications
• Experience and knowledge working in higher education IT
• Experience with enterprise device management, using enterprise device management tools such as SCCM and JAMF for OS deployment, package creation and deployment and configuration management
• Experience with administering and maintaining computers in a lab environment
• Experience with scripting, using PowerShell or Bash
• Solid understanding of computer networking principles
• Experience participating in common project management concepts and practices
• Experience with ITSM/ITIL concepts including Incident and Change Management

FLSA Exempt: No


All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. 

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.

Advertised: Pacific Daylight Time
Applications close: Pacific Standard Time

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