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Financial Aid Counselor (3 positions)

Apply now Job no: 525755
Work type: Officer of Administration
Location: Eugene, OR
Categories: Admissions/Financial Aid/Enrollment Management, Student Life/Services

Department: Student Financial Aid and Scholarships
Appointment Type and Duration: Regular, Ongoing
Salary: $38,000 - $43,000 per year
Compensation Band: OS-OA04-Fiscal Year 2020-2021
FTE: 3.0

Application Review Begins
October 30, 2020; position open until filled

Special Instructions to Applicants
In addition to a completed online application, including names and contact information for three professional references, please upload a resume and cover letter.

Department Summary

The primary mission of the Office of Student Financial Aid and Scholarships at the University of Oregon is to help students achieve their educational goals by reducing financial barriers to attend the University of Oregon. This mission is carried out in an environment that places high priority on student-centered service as well as meeting University enrollment goals. We provide information about financial assistance and scholarships to a diverse group of students and families, determine financial aid eligibility and award program funds to applicants in accordance with all applicable policies and rules, while advocating for students regarding financial aid issues at the institutional, State, and Federal levels.

Position Summary

The Office of Student Financial Aid and Scholarships is recruiting for three Financial Aid Counselors.  Two of the Counselors will be focused on financial aid advising, outreach, and administrative functions.  The third will specialize in scholarships, performing departmental scholarship oversight and operations, outside scholarship processing, as well as student advising and outreach. All positions require the ability to communicate effectively with individuals from diverse background and cultures.

All three positions will require counselors to be in the office from 8am-5pm Monday-Friday.  Additional hours may be necessary to accommodate university outreach, attendance at training, workshops, and conferences, as well as during peak times within the office.  Due to Covid-19, counselors will rotate between working from the office and from home to allow for increased physical distancing.  All counselors will be expected to work part time from the office.  When it is safe to have all staff back in the office, all staff will work full time at the office.

Financial Aid Counselor (2 positions)

Reporting to the Associate Director for Advising, this position is responsible for a variety of Financial Aid advising, outreach, and administrative functions. This position requires the ability to communicate effectively with students, staff, and other clients from a variety of backgrounds and cultures. The responsibilities of this position require the incumbent to have the ability to learn quickly and work effectively in a fast-paced, high volume office. Due to the sensitive nature of financial aid, the incumbent must have the demonstrated ability to be assertive, while exercising tact and empathy in communicating information about processes and outcomes. This position requires the ability to communicate effectively with individuals from diverse backgrounds and cultures.

Financial Aid Counselor – Scholarship Payment Coordinator (1 position)

This position reports to the Associate Director for Scholarships and is responsible for a variety of Financial Aid and Scholarships administrative functions. In doing so, the incumbent exercises independent, professional judgment beyond prescribed policies and procedures to carry out the university's mission and policy to recruit and retain students at this university. The decisions made by the incumbent commit this office to a specific course of action, carry fiduciary responsibility and accountability for managing the financial aid program expenditures, and determine whether or not a student receives financial assistance to attend or continue attending the university. This position provides input to the office management team that is then used in designing and implementing unit policy. 

Minimum Requirements
• Bachelor's degree or equivalent combination of skills, experience, and education
• One year of experience in student financial aid, student affairs, counseling, or related fields
• Experience providing quality customer service
• Must not be in default on title IV loans

Professional Competencies

• Demonstrated understanding of issues facing diverse groups (e.g. low-socioeconomic, first generation, underrepresented students of color, non-traditional, and under-prepared individuals)
• Demonstrated strong written and oral communication skills.
• Demonstrated high-level organizational skills with the ability to prioritize and multi-task effectively in a fast-paced, detail oriented, and time sensitive environment.
• Diligently attends to details and completes detail-oriented tasks with a high degree of accuracy
• Recognizes situations that warrant initiative and moves forward without hesitation to resolve issues, problems, or situations.
• Ability to anticipate next steps and execute independently.
• Demonstrated proficiency with MS Office Suite (or similar). Ability to produce professional correspondence, documents, data reports, and presentations.
• Demonstrated ability to work collegially and collaboratively with diverse internal and external constituencies.

Preferred Qualifications
• Master's degree
• Work experience in higher education and student financial aid

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

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Advertised: Pacific Daylight Time
Applications close:

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