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UO Response to COVID-19 @@@: University of Oregon is currently monitoring COVID-19 and dealing with the impacts to our campus operations. Candidates in searches already underway may be contacted directly about adjustments to timelines or recruitment plans. We greatly appreciate your understanding and flexibility, and your interest in employment at University of Oregon.

Access Services Specialist

Apply now Job no: 528269
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Office Support, Library

Department: Library
Classification: Library Technician 3
Appointment Type and Duration: Regular, Ongoing
Salary: $17.14-$25.84 per hour
FTE: 1.0

Review of Applications Begins
Position closes October 18, 2021.

Special Instructions to Applicants
Along with your online application, please upload a resume, cover letter, and responses to the following supplemental questions:

1. Please provide examples of how you have used library-specific computer applications (e.g., integrated library systems, institutional repositories, content management systems) in current or previous work experiences. Please include names of the applications, how you used them, and levels of proficiency.

2. Please describe examples of current or previous work experiences where you worked independently in a busy public service environment without a supervisor readily available.

Department Summary
About the University:
The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries.


The University of Oregon is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. The UO’s 295-acre campus features state-of-the art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people.


The UO is located in Eugene, a vibrant city of 167,000 with a wide range of cultural and culinary offerings, symphony, opera, jazz, and theatrical venues; a pleasant year-round climate; and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland.

About the Libraries:
The University of Oregon Libraries are an essential partner in the University’s educational, research, and public service mission. With five locations on the Eugene campus, and branches at UO Portland and at the Oregon Institute of Marine Biology, the Libraries offer many flexible, service- and technology-rich environments for our users’ research and learning needs. The UO Libraries are committed to supporting and enhancing the diversity of the university community, providing a culturally inclusive environment where diversity of thought and expression is valued and respected, and disrupting systemic inequalities. With a focus on equity in service, we strive to create a powerful learning community, a welcoming space where faculty, students, and patrons of all ages and cultural and ethnic backgrounds can access the information necessary to achieve their personal and professional goals. Our mission is to actively support the student learning experience, enable the creation and stewardship of knowledge, and contribute to advancements in teaching, research, scholarship, and public service. We value intellectual freedom, user-centered service, evidence-based approaches, transparency, innovation, teamwork, diversity, and integrity.

The University of Oregon Libraries is the only Association of Research Libraries (ARL) member in Oregon. The library is a member of the Orbis Cascade Alliance, SPARC, Center for Research Libraries, DuraSpace, the Council on Library and Information Resources, Coalition for Networked Information, EDUCAUSE, and other major organizations.

About Research, Instruction, and Access Services:
Research, Instruction, and Access Services (RIAS) is responsible for an array of services and programs to meet the research, teaching, and learning needs of the University of Oregon community. RIAS encompasses six major areas: Research and Instructional Services, Data Services, Undergraduate Engagement, E-learning and OER, Access Services, and five of the Branch Libraries (Design Library, the Portland Library and Learning Commons, Price Science Commons & Research Library (PSC), the Mathematics Library, and the Loyd and Dorothy Rippey Library at the Oregon Institute of Marine Biology (OIMB)). The mission of RIAS is to enhance student success and support, and extend faculty research and teaching by facilitating access to information resources and building collections, implementing innovative engagement activities, providing online and face-to-face information and data literacy programming, and promoting affordable course materials by offering initiatives and programs to support the adoption of Open Educational Resources (OER).

Position Summary
The purpose of this Access Services Specialist Library Technician 3 (LT3) position is to oversee Knight Library’s facilities and operations during evenings and through closing on Fridays and Saturdays, and opening on Sundays during the academic terms. The person in this position provides public service at the Knight Library Checkout & Reserves Desk; communicates with patrons and colleagues from within and outside the work unit via e-mail, telephone, and in-person; and assists departmental management in the training and oversight of LT1 and LT2 staff and student assistants. The position also oversees circulating technology, video collection, and viewing equipment in Knight Library; maintains internal and public-facing departmental webpages, including Knight Library’s calendars and open hours; and performs various specialized tasks that require a high level of non-routine decision making, judgment, expertise, and independence.

Minimum Requirements
• Bachelor’s degree plus two (2) years of library experience within the last five (5) years; OR,
• Four (4) years of library experience within the last five (5) years;
• AND, advanced proficiency in multiple library-specific computer applications, (e.g., integrated library systems, database applications, institutional repository; content management systems).

Professional Competencies
• Ability to consistently provide and demonstrate professional and user-focused customer service.
• Ability to sustain professional relationships with colleagues and business partners.
• Ability to communicate effectively in writing and verbally.
• Ability to effectively manage a large workload and meet deadlines.
• Ability to work independently and practice sound judgment and business acumen without a supervisor readily available.
• Ability to work as a member of a team.
• Proficiency in basic office computing applications (e.g., Word, Excel, PowerPoint).
• Ability to adapt to rapid change and ambiguity.
• Ability to troubleshoot technological, procedural, and other types of problems.
• Ability to remain current in, interpret, determine compliance with, and enforce policies, procedures, guidelines, and regulations.
• Ability to work within and foster a diverse work environment.

Preferred Qualifications
• Experience working independently in a busy public service environment without a supervisor readily available.
• Experience supervising, overseeing, or leading the work of colleagues or volunteers.
• Advanced experience utilizing and troubleshooting laptops and/or AV technology.
• Experience working in a branch library system and/or library consortium.

FLSA Exempt: No


All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. 

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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