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UO Response to COVID-19 @@@: University of Oregon is currently monitoring COVID-19 and dealing with the impacts to our campus operations. Candidates in searches already underway may be contacted directly about adjustments to timelines or recruitment plans. We greatly appreciate your understanding and flexibility, and your interest in employment at University of Oregon.

Assistant Director, Access Services

Apply now Job no: 529466
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Business Administration/Management, Library

Department: Library
Appointment Type and Duration: Regular, Ongoing
Salary: $67,600 - $72,000
Compensation Band: OS-OA06-Fiscal Year 2021-2022
FTE: 1.0

Application Review Begins

June 8, 2022; position is open until filled

Special Instructions to Applicants

To ensure consideration for the position, please include with your online application:
1. a cover letter stating your interest and qualifications for the position, and
2. current resume, which includes dates of employment.

Department Summary

About the University:
The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries.

The University of Oregon is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. The UO’s 295-acre campus features state-of-the-art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people.

The UO is located in Eugene, a vibrant city of 167,000 with a wide range of cultural and culinary offerings, symphony, opera, jazz, and theatrical venues; a pleasant year-round climate; and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland.

About the UO Libraries:
The University of Oregon Libraries is an essential partner in the University’s educational, research, and public service mission. Our purpose is to actively support the student learning experience, enable the creation and stewardship of knowledge, and contribute to advancements in teaching, research, scholarship, and public service. With a focus on equity in service, we strive to create a powerful learning community and a welcoming space where all library patrons can access the information necessary to achieve their personal and professional goals.

About the Research, Instruction, and Access Services Division:
The Libraries’ Research, Instruction, and Access Services Division (RIAS) supports UO students and faculty by building and delivering relevant collections and services; facilitating access to local and remotely-held library resources; implementing and participating in innovative outreach and engagement activities; providing online and face-to-face information and data literacy instruction; and promoting access to affordable course materials. RIAS encompasses six major service areas: Access Services, Data Services, E-learning and Open Education Resources, Research and Instructional Services, Undergraduate Engagement, and five branch libraries.

Position Summary

UO Libraries is seeking a highly motivated, forward-thinking, and customer-focused individual to join the Research, Instruction, and Access Services Division as the next Assistant Director of Access Services. We are seeking a candidate who embraces change and innovation, is eager to welcome a challenge, and has experience in library public service. The Assistant Director collaborates with fellow members of the departmental management team to provide administration and management of the Lending Services unit in Knight Library.

Responsibilities include providing functional and strategic leadership to meet the changing service needs of UO Libraries’ customers; managing 3.0 FTE non-exempt, represented employees and approximately 4.5 FTE part-time library student assistants; serving as UO Libraries’ technical lead for Alma Fulfillment and Springshare’s LibCal; managing UO Libraries billing processes for overdue, lost, and damaged material; working with stakeholders to devise assessment tools and strategies to improve public services; leading and completing special projects; helping to ensure the safety and security of library resources and users; understanding and appropriately responding to the needs of library customers; helping manage, oversee, and participate in public services at Knight Library; and representing the Director of Access Services in their absence.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification in the job description including the preferred qualifications. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

Minimum Requirements

• Bachelor’s Degree or equivalent combination of education and experience.
• Three (3) years of experience within the last five (5) years providing or overseeing public services in libraries (e.g., circulation, reference, course reserves, ILL).
• One (1) year of supervisory experience.

Professional Competencies

• Proficiency in multiple library systems (e.g., integrated library system, interlibrary loan management system, institutional repository).
• Demonstrated ability to remain current in and think analytically, strategically, and creatively about library public services.
• Demonstrated ability to devise and lead projects and complete tasks that require precision and attention to detail.
• Demonstrated ability to consistently provide and model appropriate and user-focused customer service.
• Demonstrated ability to effectively supervise and manage direct reports and foster a team environment.
• Demonstrated ability to remain flexible and adapt to rapid change and ambiguity.
• Demonstrated ability to work independently and as a team member to balance workloads, prioritize, and meet deadlines.
• Demonstrated ability to effectively utilize and follow various channels and flows of communication.
• Demonstrated ability to successfully resolve technological, procedural, and other types of problems.
• Demonstrated ability to remain current in, interpret, determine compliance with, and enforce policies, procedures, guidelines, and regulations in a rapidly changing environment.
• Demonstrated ability to work within and foster a diverse work environment.

Preferred Qualifications

• One (1) year or more of work experience within the last five (5) years in a large academic, research, or public library.
• Experience enhancing customer service in a large business or organization.
• One (1) year of experience within the last three (3) years working extensively within the Alma ILS Fulfillment, Configuration, and Analytics modules.
• Administrative use of the Springshare LibCal space management system.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see:

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised: Pacific Daylight Time
Applications close:

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