Department: Information Services
Classification: Oper Systems-Network Analyst 3
Appointment Type and Duration: Regular, Ongoing
Salary: $32.59 - $52.03 per hour
Review of Applications Begins
August 24, 2022, open until filled
Special Instructions to Applicants
Complete applications must include:
1) A current resume
2) A cover letter indicating how you meet the minimum and, if applicable, preferred qualifications for the position. Please describe how you have added value in previous roles and how your professional competencies would add value in this specific data center support role.
3) Three professional references
Any application missing the above documents/information may be considered incomplete. In order to ensure consideration, please submit your application materials prior to or on the listed review date.
We welcome applications from candidates with diverse professional backgrounds, and we acknowledge that the professional competencies for this role can be developed in a variety of ways.
Information Services is interested in finding the best candidate for the job and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don’t think you meet every one of our preferred qualifications--use your application to let us know what excites you about the role and what transferable skills or other qualities you would bring.
Note this position is hybrid or on-site eligible, however not available for fully remote work.
Please email firstname.lastname@example.org if you would like to request a full position description.
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.
Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values and it is committed to environmental responsibility.
Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.
Reporting to the Data Center Operations Manager, this position provides high-level technical support for multiple complex hardware and software systems critical to the operations of the physical facilities of the campus’ three data centers. The position has a key role in supporting the data centers’ environmental controls, power distribution and monitoring systems.
The Data Systems Center Specialist (DSCS) works with a small, efficient team that is passionately curious about our three data centers’ electrical, mechanical, and security systems. Our data centers are used to host everything from Talapus, a high-performance computing research cluster used by more than 200 research groups, to providing a robust secure space for the day-to-day network and computing fundamental to the business needs of the university.
The incumbent provides oversight of vendors and contractors working in our data centers. It may provide supervision for student employees and is expected to provide them instructions and will assign appropriate tasks to them. The position uses Nagios (NMS) on a daily basis to monitor the health of our critical data center HVAC and power systems and respond when needed.
The DSCS uses a Siemens building automation systems (BAS) to monitor our data centers’ environment. This work may include diagnosing a change in our chilled water-based cooling system’s conditions followed by an onsite inspection of a piping system, or the gathering of logged data from our systems. This includes adjusting the environmental controls code or updating the Nagios monitoring configuration as needed. It requires the ability to learn and address issues as they arise within these systems and dynamically prioritize issues.
Regular interactions will occur with various campus stakeholders, including HVAC technicians, electricians, or power systems technicians onsite, as we are responsible for overseeing the timely maintenance of our data centers systems. This position may also work closely with engineers and construction contractors who are brought in to work on upgrades or maintenance projects at the data centers.
The incumbent must be able to share knowledge and will be able to document the process clearly. Sharing knowledge with teammates helps the group to be advocates for better practices that increase our data centers’ reliability. Our group routinely uses schematics and technical documentation to learn more about our data centers systems. This includes installation, maintenance, troubleshooting, failure analysis, planning, and performance analysis related to these data center systems. This position also works in geographic information systems (GIS) to maintain accurate maps of our campus’ physical infrastructure.
This position requires a strong ability to work independently while managing complex projects which integrate multiple technologies and organizations. This position’s work will involve coordination with Information Services staff, data center tenants, UO Campus Planning and Facilities Management staff, outside vendors and contractors, and our student employees. Utilization of ITIL practices, including incident management and change management, manages our work effectively across the organization.
The DSCS makes recommendations about operations in our data centers which can have a serious impact to services across the institution. This position upholds both security and safety practices for our data centers. This includes the ability and proactive willingness to troubleshoot complex technical problems involving multiple systems, vendors, and technologies. The position will proactively analyze data center technical, mechanical, or organizational processes to make recommendations for improvements in reliability, functionality, safety and efficiency.
Why Higher Education Data Centers:
Working with student employees regularly gives us the chance to teach them what the hidden world of a data center is all about. Long term, we are looking at newer data center technology like liquid cooling to help our data center stay efficient and relevant to the sustainability needs of technology going forward while reliably supporting the teaching and research mission of the University.
The DSCS typically works during normal business hours, weekdays Monday to Friday. There is flexibility available when scheduling those hours based on mutually agreed upon time. The schedule should be consistent once determined. Example, 4-days working 10 hours, remote work twice a week, etc.
Professional Development and Training:
We will provide both professional training on the data center’s Siemens Desigo BAS system to help bring this position up to speed within our BAS environment. Experience with building or industrial automation controls would be desirable. A willingness to learn and refresh these skills over time is a necessity using both self-taught training materials and professional development.
It is an essential requirement of this position to qualify for and maintain UO driver's certification eligibility, which includes maintaining an Oregon driver’s license throughout employment in this position.
This position may be required to serve on-call duties on a rotational basis. This may include responding to emergencies during off hours, including weekends and holidays. On-site, response to campus is expected within 30 minutes from the time of the call, if needed. Communication is via a cellular phone.
This unit may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times. Some of these responses may be able to be provided in a hybrid capacity.
- This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or 3 years of equivalent technical training and/or experience.
- Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.
- Ability to adapt within a rapidly changing technical environment.
- Ability to read and explain schematic diagrams and technical manuals and to write technical documentation like workflows, Standard Operating procedures (SOP), and Method of Procedure (MOP) for a wide range of audiences.
- Ability to work independently as well as in a team-oriented, collaborative environment.
- Ability to manage technical projects involving diverse user groups including technical consultants, engineers, construction trade contractors, or end-user stakeholders.
- A year of experience scripting, with an understanding of fundamental programming constructs. A preference is given for experience in PowerShell or experience in a current programming language.
- Three years of experience providing support in an IT enterprise role. Must provide support in a technical role that is responsible for services that have impact across the business or organization.
- Three years of experience working in either a data center support, systems administration support, or other support role that is responsible for critical I.T. systems.
- A year minimum of experience with monitoring technology or network monitoring systems (NMS) systems may include Nagios, simple network management protocol (SNMP) and short message system (SMS).
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background inquiry.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see: https://coronavirus.uoregon.edu/vaccine.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at email@example.com or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.