Department: Financial Aid and Scholarships
Appointment Type and Duration: Regular, Ongoing
Salary: $67,000-$84,000 per year
Compensation Band: OS-OA07-Fiscal Year 2022-2023
FTE: 1.0

Application Review Begins

May 22, 2023; open until filled

Special Instructions to Applicants

Please provide a resume, cover letter and three professional references.

Department Summary

The primary mission of the Office of Student Financial Aid and Scholarships at the University of Oregon is to help students achieve their educational goals by reducing financial barriers to attend the University of Oregon. This mission is carried out in an environment that places a high priority on student-centered service as well as meeting University enrollment goals. We provide information about financial assistance and scholarships to a diverse group of students and families, determine financial aid eligibility, and award program funds to applicants in accordance with all applicable policies and rules, while advocating for students regarding financial aid issues at the institutional, State, and Federal levels.

Position Summary

Reporting to the Associate Director for Advising, the Senior Assistant Director is responsible for a variety of Financial Aid advising, outreach, supervisory, and administrative office functions related to the performance of the Advising team. This position is responsible for the training, evaluation, and supervision of 12-24 peer counselors, and multiple professional staff while managing the services and needs of the front office. This position coordinates the operations of phone and lobby services as well as scheduling the office staff for work and outreach shifts and will handle escalated calls or issues that arise from staff, students, and parents. This position requires the ability to use independent judgment, and communicate effectively with students, staff, and other clients from a variety of backgrounds and cultures. Provides critical leadership and coordination for the management of the advising team as it relates to the training, mentoring, and supervision of student and professional employees. The decisions made by the incumbent commit this office to a specific course of action, carry fiduciary responsibility and accountability for managing the financial aid program expenditures and determine whether a student receives financial assistance to attend or continue attending the university. This position is part of a team that designs and implements unit policy and may participate in meetings to set office policies, procedures, student budgets, and packaging policies.

Counseling and computer-based duties require the incumbent to be on-site during public business hours: 8 AM - 5 PM Monday-Friday. Additional hours may be needed to accommodate fluctuating workload, office or university outreach, or for attendance at training, workshops, and conferences.

Minimum Requirements

• Bachelor's Degree required.
• Four years of progressively responsible student service experience at a college or university that includes experience in student financial aid, student affairs, counseling, or related fields.
• The selected candidate must not be in default on Title IV loans and must provide academic transcripts.

Professional Competencies

• Strong oral and written communication skills, and experience in and a commitment to quality customer service are required.
• Ability to operate independently, use professional judgment, and take initiative to anticipate problems and resolve issues in an accurate and timely manner.

Preferred Qualifications

• Master's Degree preferred.
• Experience working in higher education and student financial aid.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.