__blank__ __blank__

Access Services Specialist

Apply now Job no: 532181
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Library

Department: Knight Library
Classification: Library Technician 3
Appointment Type and Duration: Regular, Ongoing
Salary: $18.12 - $27.31 per hour
FTE: 1.0

Review of Applications Begins

August 15, 2023; position open until filled (Updated)

Special Instructions to Applicants

To ensure consideration for the position, please include with your online application:
1. A cover letter highlighting your qualifications for the position including supervisory experience and public service.
2. A current resume, which includes dates of employment.

Department Summary

About the University:
The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries. The University of Oregon is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. In recent years, the university has increased the diversity of its student body and raised average GPAs and test scores for incoming students. The UO’s 295-acre campus features state-of-the-art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people. The UO is located in Eugene, a vibrant city of 157,000 with a wide range of cultural and culinary offerings, a pleasant year-round climate, and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland.

About the UO Libraries:
The University of Oregon Libraries is an essential partner in the University’s educational, research, and public service mission. Our purpose is to actively support the student learning experience, enable the creation and stewardship of knowledge, and contribute to advancements in teaching, research, scholarship, and public service. With a focus on equity in service, we strive to create a powerful learning community and a welcoming space where all library patrons can access the information necessary to achieve their personal and professional goals.

About the Research, Instruction, and Access Services Division:
The Libraries’ Research, Instruction, and Access Services Division (RIAS) supports UO students and faculty by building and delivering relevant collections and services; facilitating access to local and remotely held library resources; implementing and participating in innovative outreach and engagement activities; providing online and face-to-face information and data literacy instruction; and promoting access to affordable course materials. RIAS encompasses six major service areas: Access Services, Data Services, E-learning and Open Education Resources, Research and Instructional Services, Undergraduate Engagement, and five Branch Libraries.

Position Summary

The UO Libraries seeks a motivated, customer-focused, and technology-adept individual to join the Research, Instruction, and Access Services Division. This Access Services Specialist position assists departmental management in overseeing Knight Library’s facilities and operations during weekend, evening, overnight, and/or closing shifts. The person in this position provides public service at the Knight Library Checkout & Reserves Desk; communicates with patrons and colleagues from within and outside the work unit via e-mail, Microsoft Teams, telephone, and in-person; and assists departmental management in the training and oversight of Library Technician 1s & 2s, and Library Student Assistants.

The person in this position also performs various specialized tasks that require a high level of non-routine decision-making, judgment, expertise, and independence. They may be a subject expert or help to coordinate one of the many services that Access Services provides, such as Student Employee development and scheduling, Course Reserves, and Research Help Desk.

This position requires a non-traditional schedule Knight Library building hours and employee schedule are subject to change. The person selected for this position will be asked to work the hours as follows:

Fall, Winter, & Spring Academic Terms Weeks 1-9:
Sunday – Thursday 3:30PM – 12:30AM

Fall, Winter, & Spring Academic Terms Weeks 10-11:
Sunday – Thursday 10:00PM – 7:00AM

Summer Academic Terms weeks 1-8:
Sunday – Thursday 12:30PM – 8:30PM

Summer Academic Terms week 9-12 & Intersessions:
Monday – Friday 9:30AM/10:30AM – 6:30PM/7:30PM

We are aware that some job seekers hesitate to apply unless they meet every qualification in the job description including the preferred qualifications. We are most interested in finding the best candidate for the job and recognize that successful candidates may come from a variety of career trajectories, including bringing skills and abilities gained outside a classroom context. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications, and will consider equivalent skill sets.

Minimum Requirements

• Bachelor’s degree plus two (2) years of library experience within the last five (5) years; OR,
• Four (4) years of library experience within the last five (5) years;
• AND, advanced proficiency in multiple library specific computer applications, (e.g., integrated library systems, database applications, institutional repository; content management systems).

Professional Competencies

• Ability to consistently provide professional and user-focused customer service.
• Ability to communicate effectively with library patrons, colleagues, and business partners.
• Ability to complete tasks that require a high level of detail and precision.
• Ability to work independently and as a team member to balance workloads and meet deadlines.
• Ability to troubleshoot technological, procedural, and other types of problems.
• Ability to remain current in, interpret, determine compliance with, and enforce policies, procedures, guidelines, and regulations in a rapidly changing environment.
• Ability to work within and foster a diverse work environment.

Preferred Qualifications

• Experience providing public service in a busy environment.
• Experience supervising, overseeing, or leading the work of colleagues or volunteers.
• Experience working in a branch library system and/or library consortium.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

Advertised: Pacific Daylight Time
Applications close:

Back to search results Apply now Refer a friend

Position Keyword Search

Filter by:

Work type


United States


__blank__ __blank__