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Director, Central Business Services Office

Apply now Job no: 533374
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Business Administration/Management, Executive/Management/Director, Human Resources

Department: Office of the Provost
Appointment Type and Duration: Regular, Ongoing
Salary: $120,000 - $140,000
Compensation Band: OS-OA11-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

February 23, 2024; position open until filled

Special Instructions to Applicants

To be considered for this position, please submit a cover letter and current resume that clearly demonstrate experiences and includes dates of required qualifications.

Department Summary

The Central Business Service Offices (CBSO), a shared service office, provides service within the Office of the Provost portfolio. The specific services are in the areas of: Human Resources, Finance, and business operations inclusive of , Payroll, Purchasing, Contracting, Travel, and Accounts Payable.


The mission of the shared services group is to provide high quality, consistent services to its academics partners through a centralized service unit, offering expertise in processing a wide variety of financial and human resources transactions and functions. The CBSO actis as a partner and liaison to the Business Affairs Office, Purchasing and Contracting Services and University Human Resources, and Payroll Administration.

The CBSO unit provides administrative services for several organizations within the OtP portfolio including:
College of Design
School of Journalism
College of Education
Honors College

The units supported by CBSO constitute a large business enterprise consisting of more than 2,500employees and a total budget more than $100 million in budgeted operations funds.

Position Summary

The Director of the Central Business Services Office (CBSO) provides direct leadership, guidance, and oversight for all operations and management of the CBSO and relationships with unit partners. In this role, you will build and maintain strong relationships with the academic leadership in partner units, promoting a positive and trustworthy reputation for the CBSO. Additionally, you will work collaboratively with a variety of partners across campus including other shared services and central university units.

In your first year in this position, you will build and lead a team to learn the unique needs of your customers, develop policies, practices, and workflows to meet those needs, while working closely with university central units (e.g., University Human Resources, Vice President for Finance and Administration’s Office, the Budget and Resource Planning Office, Business Affairs Office and Information Services) to implement best practices across the CBSO portfolio. You will lead, and meet regularly with, the CBSO governance committee and engage unit leaders as needed to develop reports and other useful tools that promote operational effectiveness and efficiency.

As the director, you will oversee both the strategic plan for CBSO and the implementation of appropriate business and human resource processes and internal controls. You will develop, interpret, and act on appropriate metrics to analyze the effectiveness of operations. In this position, you will use your effective communication skills to ensure transparency into policy and process for stakeholders, and you’ll meet, and manage, expectations of those stakeholders through service agreements, excellent customer service, and relationship building.

A big part of this position will be building and enhancing a cohesive and positive culture within CBSO through team building, mentoring, and coaching. You will provide comprehensive, visible, and effective leadership to a team of 20, including four direct reports. You will supervise and have oversight of employees in multiple employee groups, including groups that are part of collective bargaining agreements (CBAs). It will be important that you know and understand the relevant policies and CBAs and ensure appropriate training for your team. As in any leadership position, you will handle escalating employee conflicts, discipline, performance management, employee development, and resourcing staffing needs. All university employees will have annual performance reviews.

While there is room for a lot of innovation and creativity in this role, there is also a high level of support. This position will be one of several shared service directors on campus and will work closely with university partners who can provide guidance, consultation, subject-matter expertise, and a sounding board for new ideas.

You will report directly to the Office of the Provost’s designee.

Minimum Requirements

• Bachelor’s degree and 5-years’ experience of increasing responsibility in leadership and management of a team in an area of budget/finance, human resources, change and/or program management, as well as supervision or lead work of support staff, OR
• An equivalent combination of experience and education of 7 years.

Professional Competencies

• Exhibit high level of people skills with ability to promote cooperation and communication among work groups.
• Exhibit well-developed managerial, decision-making, planning, organizational, and leadership skills.
• Ability to develop trust and credibility, and to promote cultural change and foster an environment of continuous improvement.
• Ability to engage in strategic planning and to direct multiple large and complex projects.
• Effective communication skills, including proficiency with Microsoft Office with advanced skills in Excel.
• Ability and commitment to work with faculty, staff, and students from diverse backgrounds in an inclusive, welcoming environment; ability to effectively work and communicate with individuals from different cultural backgrounds.
• Ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency, with a dedication to provision of quality service.

Preferred Qualifications

• Master’s degree
• Five years of experience that includes a combination of leadership in the areas of: fiscal operation management, human resource management, change and project management.
• Supervisory experience with responsibility for five or more employees.
• Experience with shared services models in higher education or a similarly complex organization.
• Experience with complex campus management systems; examples, Workday, Banner, People Soft, MyTrack, Kronos, ADP etc.

FLSA Exempt: Yes


All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

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