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Housing Custodial Manager

Apply now Job no: 534023
Work type: Officer of Administration
Location: Eugene, OR
Categories: Custodial, Student Life/Services

Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $55,300 - $60,000 per year
Compensation Band: OS-OA07-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

June 19, 2024; position open until filled

Special Instructions to Applicants

Please complete the online application, including relevant work history, dates of employment, and education. We use that information to determine if applicants meet the minimum qualifications.

Please also include three professional references. Candidates will be notified before references are contacted.

Department Summary

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to supporting student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, and social and academic programs for the entire student body to develop community leaders, innovators, and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $100-million dollar educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).

Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates, and graduate more quickly.

Position Summary

As a vital leader within the University Housing Facilities Services team, the Housing Custodial Manager reports directly to the Director of Housing Facilities Services. Responsible for supervising the Housing Facilities Custodial and support staff, they ensure comprehensive custodial and vendor management services for University Housing residences, dining, and kitchen facilities, with additional support for University Family Housing and Apartments.

The Housing Custodial Manager oversees custodial staff around the clock to uphold cleanliness standards in University Housing and Dining Services. Duties include personnel management, Lost and Found program oversight, donation coordination, and supply and property disposal. They prioritize staff development, customer service excellence, effective planning, and a respectful workplace culture.

Conducting regular inspections and surveys, the Custodial Manager enhances common areas' safety and functionality within Housing. They maintain 24/7 oversight of custodial operations for thousands of student residents and guests, coordinating maintenance, supporting events, managing emergencies, and ensuring equipment and vehicle fleet maintenance. Additionally, they manage a budget of $2.5 million, implement industry standards, and collaborate to uphold ethical standards and a safe environment across campus.

Special Requirements: Have or ability to obtain a valid driver’s license for the purpose of obtaining a UO driver’s certification.

Minimum Requirements

• Three years of experience supervising custodial staff in commercial, institutional, retail, or medical buildings.
• Two years of experience in operating and maintaining motorized floor cleaning equipment and its associated chemicals on both solid surface and carpet flooring.

Professional Competencies

• Commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive welcoming, and respectful environment for employees, students, and visitors.
• Ability to manage tasks that require collaboration and coordination with peers, supervisors, and direct reports.
• Ability to evaluate and prioritize work and processes in accordance with competing needs, managing multiple projects simultaneously.
• Ability to use common office technology (e.g. Microsoft Word, Excel, PowerPoint, Outlook).
• Ability to work effectively in a computerized maintenance management system.
• Effective communication skill including the ability to write clearly in emails and conduct group presentations and conduct meetings.
• Ability to delegate work assignments, set expectations, and monitor delegated work.
• Skilled at supervision, including staff planning, performance management, providing growth and development opportunities, and addressing performance or behavior issues swiftly.
• Ability to make timely decisions, exhibiting sound judgment.
• Ability to adhere to safety and security procedures, using equipment and materials properly, and ensuring employees do the same.
• Ability to provide and expect exceptional customer service, looking for ways to promote quality and demonstrate accuracy and thoroughness.

Preferred Qualifications

• Experience in university residential or higher education facilities, preferably in a setting where duties were performed as a member of a supervisory team serving diverse operations such as food service, customer service, and housing.
• Working knowledge of scheduling software, such as MS Project.
• Experience writing specifications and supervising maintenance projects ranging from $2,500 -$1,000,000.
• Experience supervising employees in a collective bargaining unit.
• APPA Certification: Certified Educational Facilities Professional (CEFP).

FLSA Exempt: Yes


All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

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