Department: Office of the Dean of Students
Appointment Type and Duration: Regular, Ongoing
Salary: $55,000-$58,000/year
Compensation Band: OS-OA04-Fiscal Year 2024-2025
FTE: 1.0

Application Review Begins

September 26, 2024

Special Instructions to Applicants

A complete application must include the following:
1. A cover letter summarizing your interest and how you meet or exceed the requirements of the position.
2. A resume with detailed employment history, including the month and year for the start and end dates of each role.
3. Names and contact information for three professional references, one of which is current or, if not currently working, a most recent supervisor.

Department Summary

The Division of Student Life supports the University’s academic mission through comprehensive programs and services that promote and advance student learning and success, while fostering an inclusive and vibrant campus community. Student Life includes four departments, the Career Center, Office of the Dean of Students, Erb Memorial Union, and Physical Education & Recreation, and a number of key programs, including the Holden Center for Leadership and Community Engagement, Parent and Family Programs, Major Student Events (Commencement, Homecoming, University Day), Student Engagement & Success (Student Government), Student Conduct and Community Standards, and Support for Students in Crisis and Students of Concern.

The Office of the Dean of Students is committed to advancing student learning that builds community. It is a learning organization that creates engaging environments to transform student learning; encourages a caring and safe community that increases our students' abilities to learn and make healthy choices; promotes inclusiveness, supports the success and growth of all students; prepares students to think critically, practice skills, and clarify values--all of which they can use throughout their lifetime; and enriches the student experience.

Position Summary

The primary purpose of the Care Case Manager is to provide integrated coordination and case management functions within a multidisciplinary service delivery model for students experiencing disruption in their normal course of study due to the presence of behavioral, physical, mental health, or psychiatric-related issues; crisis situations; or incidents of bias and unwanted forms of harassment— all of which directly impact the quality of students’ ability in the learning environment.

The Care Case Manger contributes to the creation of a healthy, positive campus environment by implementing and administering the case coordination efforts and systems that support students through challenges and enhance student care and well-being, including collecting, tracking, and evaluating confidential student information pertaining to behavior, well-being and student success; communicating with campus partners; administering policies and procedures; and monitoring and performing necessary follow up actions and interventions for cases and relevant stakeholders.

This position serves as a primary point of contact for the coordination of case management functions to the Care and Advocacy Program, the Student Care Team (SCT), and the Basic Needs Program. While not a clinical position, the Care Case Manager plays a key role in coordinating and administering case management systems, facilitating the flow of information to various campus stakeholders, ensuring the integrity of confidential records, and providing administrative oversight for follow-up actions for cases and situations in the DOS case tracking database system (Maxient) and in Titanium, an electronic health record system used by confidential advocates. The Care Case Manager is a vital member of the Office of the Dean Students and must exhibit collegial and appropriate engagement in a team environment, and possess the ability and commitment to work with students, families faculty and campus partners from diverse backgrounds.

Minimum Requirements

• Bachelor’s degree.
• One year of professional experience working in an educational setting (two years graduate-level experience in an educational setting can substitute for one year of professional experience).
• One year of experience using database system software.

Professional Competencies

• Excellent interpersonal and written communication skills.
• Demonstrated organizational and time management skills, including setting priorities and achieving department goals, and performing multiple work assignments simultaneously with acute attention to detail.
• Strong professional judgment, high ethical standards and decision-making skills.
• Demonstrated ability to build and sustain collaborative relationships with campus and community partners.
• Ability to work with confidential information.
• Demonstrated experience with and commitment to working effectively individuals from diverse backgrounds, in support of an inclusive and welcoming environment.

Preferred Qualifications

• Master’s degree in higher education administration, student affairs, counseling, social sciences, or related field.
• Work experience in higher education setting.
• Work experience in case management involving student conduct, student care, or crisis intervention.
• Professional experience in managing database systems for case management or related purposes.
• Demonstrated knowledge of student case management standards and processes in student care team coordination.
• Demonstrated experience working in a fast-paced setting that handles urgent situations concerning student well-being.
• Experience with developing, delivering, and assessing outreach and educational programs on a wide range of topics.
• Experience analyzing data and reporting trends in writing and through data visualization.
• Proficiency in Maxient (case management database software), including the ability to teach and train campus partners in navigating case management system and relevant software.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background check.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.