Department: University Health Services
Classification: Office Specialist 1
Appointment Type and Duration: Regular, Ongoing
Salary: $16.60 - $21.96 per hour
FTE: 1.0

Review of Applications Begins

September 24, 2024; position open until filled

Special Instructions to Applicants

To ensure consideration, please upload the following with your online application:

• Current resume which includes dates of employment.

Applicants will also be asked to submit the name and contact information for three professional references, one of which is preferred to be a current or most recent supervisor (if not currently employed). Candidate will be notified prior to references being contacted.

Department Summary

University Health Services (UHS) is a unit within the Division of Student Services and Enrollment Management and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS.

This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.

Position Summary

As the Dental Services Patient Services Representative, this position will be the initial point of contact for University of Oregon students, faculty, and staff. This position must be able to competently assist patients in a busy clinical environment in a calm professional manner.

This position will assist patients in the check in process including updating demographics, forms, and insurance. This position will assist in the insurance and billing process according to predetermined guidelines, along with effective communication between the front office and clinical areas including other UHS departments as needed. This position will assess patient needs on an individual basis and seek guidance as necessary to determine urgency of care. This position will provide administrative support and assist in managing a multiple provider schedule. This position reports to the Dental Services Manager.

This position requires successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and/or System of Award Management (SAM). In addition, employee must follow Compliance with UHS policies regarding tuberculosis screening, measles and mumps (MMR), seasonal flu, hepatitis B, and other immunization requirements.

Minimum Requirements

• Completion of courses or training in Office Technology; OR
• One year of general clerical experience which included typing, word processing, or other generation of documents; OR
• An equivalent combination of training and experience.

Professional Competencies

• Ability to maintain calm professionalism in a busy clinical environment with frequent interruptions
• Sound knowledge of dental terminology
• Ability to perform multiple tasks with accuracy and efficiently with an attention to detail
• Ability to communicate with and work effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment

Preferred Qualifications

• Three plus years’ experience in a high-volume dental office scheduling appointments and verifying insurance
• Experience creating and submitting Insurance claims electronically, including pre-authorizations
• Experience in dental EHR systems preferably the EHRs utilized by UHS Dental Services: Fuse, Eaglesoft, Dentrix Dental
• Experience in scheduling emergency dental appointments

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.