Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $45,000 - $52,000 per year
Compensation Band: OS-OA04-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

January 24, 2024; Position open until filled

Special Instructions to Applicants

Please complete the online application, including relevant work history, dates of employment, and education. We use that information to determine if applicants meet the minimum qualifications. Please also include three professional references. Candidates will be notified prior to references being contacted.

Department Summary

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to supporting student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, social, and academic programs for the entire student body to develop community leaders, innovators, and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units which include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $100-million dollar educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).

Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates, and graduate more quickly.

Position Summary

As a Conference & Events Operations Manager, you will be responsible for managing the planning logistics, coordination, and accounting efforts for the Housing Conference and Events operation. You'll work closely with 75 to 150 event organizers, guiding them from initial planning to final billing, to plan and execute Conferences and Events on campus. Most of these events take place during June, July, and August.

Your role will involve collaborating with the Housing Business Office, Residence Life, Facilities, and Food Services staff to plan and coordinate the operational logistics necessary to support Conferences and Events on campus.

In addition, you will play a pivotal role in hiring, training, and supervising 24-34 live-on staff. During the summer conference season, you'll provide on-call support to respond to day time and after-hours emergencies. Your ability to exercise independent judgment and discretion in resolving issues is crucial to ensuring the safety and security of both youth and adult overnight conference groups. This will require close collaboration with the Director of Conference Services, Safety and Risk Services, UOPD, and other campus partners to adhere to campus policy and community standards.

Another important aspect of your role is coordinating the final audit, which is essential for creating final invoices for each conference group shortly after their departure. Your daily tasks will require access to software used to manage events, including Catereze, Banner, App Works-UC4, StarRez, and Qualtrics. You'll also frequently use email and spreadsheets for effective communication and data management.

You will report to the Director of Conference Services, with your work being reviewed daily and through annual performance appraisals to help you continuously excel in your role. Your contributions will be instrumental in ensuring the success of our conferences and events while upholding the highest standards of safety and security.

Minimum Requirements

• Bachelor’s degree plus 1-year experience in a service environment or equivalent combination of knowledge and experience.
• Experience using computer programs and databases.
• Experience providing customer service.
• Experience working in a fast-paced service operation environment.

Professional Competencies

• Understand and address customer needs through interaction and writing.
• Identify, analyze, and solve problems using technology when needed.
• Train staff and create materials for conference and event management.
• Strong verbal and written communication skills.
• Effective communication with diverse backgrounds and cultures to promote inclusivity.
• Respond to crises and changing requirements.
• Demonstrated ability in using independent judgment and discretion.
• Prioritize tasks, remain professional, and offer excellent customer service.
• Collaborate within a team with respect and effective communication.

Preferred Qualifications

• Experience in a higher education organization and environment
• Experience with emergency response and/or crisis management.
• Experience training and leading the work of staff in a service environment.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.