Department: Oregon CIS
Classification: Administrative Program Spec
Appointment Type and Duration: Regular, Ongoing
Salary: $20.15 - $30.45 per hour
FTE: 1.0

Review of Applications Begins

May 15, 2024; position open until filled

Special Instructions to Applicants

To be considered for this position, please include a cover letter that describes your interest and how your skills, abilities and experience meet the minimum qualifications, professional competencies, and, if applicable, preferred qualifications of this position.

Department Summary

The Oregon Career Information System (Oregon CIS), designated by Executive Order No. 01-08 as the state’s official career information delivery system, is a consortium of state and local agencies devoted to developing and disseminating current, state-based career information. Administered by the University of Oregon as an outreach center within the College of Education, Oregon CIS maintains a network of linkages with data-producing agencies, education service districts, school districts, community colleges, and over 600 user sites throughout the state. With funds from consortium members, Oregon CIS maintains a staff to produce career planning information and support materials, manage computerized delivery systems and other products, and provide training and support to user agencies and schools.

Position Summary

The User Services Specialist is part of a team that provides support to Oregonians as they use the Oregon Career Information System (CIS). This position serves as a contact for administrators, counselors, teachers, specialists, and staff at Oregon CIS sites throughout Oregon. The position serves a critical role in outreach efforts to help Oregonians use Oregon CIS. Working closely with the User Services Coordinator and the Director, the position responds to user requests for support, including providing phone, email, and online webinar support. This position also develops online tools, marketing tactics, and support documents to facilitate enhanced use of Oregon CIS by staff, students, and clients at sites using Oregon CIS. The position works with a high degree of independence.

This position is a public face of Oregon CIS. The decisions and actions impact our relationships with sites, our reputation in the state, and our budget.

Internally, this position supports programmers and helps maintain the Oregon CIS website by creating web content and graphics, evaluating usability, and helping design new online tools. This position assists in evaluating and optimizing website structure and information presentation. Soliciting feedback from sites and staff, the position assists with planning and recommending enhancements to address the various Oregon CIS audiences on existing platforms as well as new platforms such as social media and tutorials.

The User Services Specialist reports to the Oregon CIS Director.

Minimum Requirements

• Two years of experience as an administrative specialist or executive support specialist which included administrative support for a project, program, or operation. Administrative support includes those duties beyond clerical/secretarial such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; and evaluation of projects, processes, and operations; OR
• an equivalent combination of training and experience.

One year of postsecondary education may be substituted for up to one year of the experience.

Professional Competencies

• Knowledge of project-specific software such as Photoshop, InDesign, Premiere Pro, Captivate, and Zoom.
• Knowledge of Microsoft Office software such as Word, Excel, Access, and PowerPoint.
• Ability to follow written procedures described in user guides and technical manuals.
• Ability to follow office grammar and style standards for technical writing, correspondence, and data formatting.
• Ability to design and conduct surveys.
• Ability to organize and carry out multiple projects and to meet deadlines.
• Excellent attention to detail.
• Ability to maintain complete and accurate paper and electronic files.
• Ability to work both independently and in teams.

Preferred Qualifications

• Experience providing customer service by telephone, email, and video/screen-sharing.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.