Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $70,000 - $78,000
Compensation Band: OS-OA06-Fiscal Year 2024-2025
FTE: 1.0
Application Review Begins
April 27, 2025; open until filled
Special Instructions to Applicants
For full consideration, please include:
1 A current resume/CV, and
2. A cover letter, and
3. Names and contact information for three professional references, one of which includes a current or previous supervisor/manager.
Department Summary
Student Services and Enrollment Management’s mission is to build a diverse, exceptional, and inclusive campus community. The person in this role will work toward this mission in the following ways; illustrate efforts toward awareness and implementation with other individuals in the workplace; act as an advocate to assure efforts at best practices, including support of trainings and serving as a resource for inquiries; act as a supporter to implement policy and/or establish procedures or guidelines for their school/college or VP area/Division; and act as a supporter to implement and/or establish procedures or guidelines for the University.
University Housing, a department within the Division of Student Services and Enrollment Management, is committed to support student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, social and academic programs for the entire student body to develop community leaders, innovators and change-makers who will enrich the future.
We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.
University Housing units which include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $100-million dollar educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).
Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates and graduate more quickly.
Position Summary
As the Assistant Director of Residence Life, Occupancy and Outreach, reporting to the Associate Director of Residence Life for Residential Operations, you will hold a crucial role in managing University Housing’s front desk services and resources as well as supporting housing occupancy and outreach which includes managing daily operations, supervising staff, and leading and implementing the functional areas of services and resources for University Housing Office and Residential Life. You will also provide oversight, management, and direction for the recruitment, hiring, selection, onboarding, training, and performance evaluations of student staff that support University Housing Front Desk services.
As the Assistant Director, you will be focusing on improving services and providing reliable technical solutions to support data-driven decision-making for occupancy issues. This will involve managing and coordinating residential student applications, room selection, assignments, and billing processes for residence halls and university apartments/houses, in addition to meal plan management and changes, ensuring all assignment records and billings are process efficiently.
Additionally, as the Assistant Director, you will collaborate with various departments and Housing units such as Human Resources, Business Office, Facilities, Dining Services, Information Technology, and Marketing to enhance the student living experience and support the operations and accomplish the strategic plan and goals of University Housing.
Key Responsibilities:
• Front Desk Operations: Lead daily operations, supervise professional and student staff, and ensure excellent customer service for students, parents, and campus constituents.
• Occupancy Management: Oversee residential student applications, room selection, assignments, and billing processes. Manage meal plan changes and improve services through data-driven decision-making.
• Outreach and Events: Coordinate and represent University Housing at recruitment events, manage volunteer staff, and prepare materials for events. Provide training and guidance for staff attending events. Provide leadership areas related to promotion, recruitment, marketing, and messaging for University Housing through email, text messaging, phone calls, and in-person interactions.
• Administration: Coordinate housing contracts, student assignments, billing, and database management. Support the check-in and check-out processes and manage early arrival and late stay procedures. Support the implementation and oversight of assessment to evaluate customer service interactions, housing registration process improvements, and makes suggestions for improvement of areas interacting with the Front Desk.
Essential Personnel:
Nature/weather conditions change rapidly in the Pacific Northwest. As a result, certain Campus Operations personnel are considered required at all times to maintain the continuity of critical operations and business during and after a disaster or natural event. This position is one of those required positions necessitating that the employee make every reasonable effort to arrive at campus at their regularly scheduled times unless otherwise notified by their supervisor. Essential personnel must provide reliable and current contact information at all times.
Minimum Requirements
• Master’s degree in student affairs or higher education or related field.
• Three years of full-time professional experience with direct customer service in education, including experience supervising student or professional staff.
Professional Competencies
• Ability to foster a socially just, multicultural, and inclusive learning environment.
• Knowledge of student development theory and its application in a residential environment.
• Ability to establish and maintain effective and collaborative working relationships with colleagues.
• Ability to assess and meet the needs of a wide variety of people while recognizing the needs of underrepresented and underserved students at the University of Oregon.
Preferred Qualifications
• Three years of residence life experience.
• Experience with the StarRez database.
• Experience with residential services, systems, and resource management.
• Experience with residential curriculum.
• Experience with social justice, diversity, and inclusion initiatives.
• Experience with student academic initiatives and living-learning communities or academic residential programs.
• Experience with analyzing and resolving conflict, team building, group dynamics, and problem-solving skills.
• Experience with program development and assessment.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background check.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
