Department: Libraries
Classification: Education Program Assistant 1
Appointment Type and Duration: Regular, Ongoing
Salary: 18.57-27.69/our
FTE: 1.0

Review of Applications Begins

November 4, 2024; Position open until filled

Special Instructions to Applicants

Along with your application, please submit:
(1) A cover letter that clearly communicates how you meet each of the outlined qualifications as well as a current resume that includes dates of employment.
(2) Names and contact information for (3) professional references. References will not be contacted until you are notified.

Department Summary

About the UO Libraries
The University of Oregon Libraries is an essential partner in the University of Oregon’s educational, research, and public service mission. With five locations on the Eugene campus and branches at UO Portland and the Oregon Institute of Marine Biology, the UO Libraries offers many flexible service- and technology-rich environments for our users’ research, learning, and publishing needs.

The UO Libraries’ mission is informing research and learning breakthroughs for Oregon. We strive to realize our vision of being a model for the enduring, positive impact that research libraries can have on their academic and civic communities. We do that with an unwavering commitment to our values. Learn more about the UO Libraries’ strategic design, our values, and our goals at library.uoregon.edu/strategy.

The University of Oregon Libraries is the only Association of Research Libraries (ARL) member in Oregon. We are also members of the Orbis Cascade Alliance, SPARC, Center for Research Libraries, DuraSpace, the Council on Library and Information Resources, the Coalition for Networked Information, EDUCAUSE, and other major organizations.

About Data, Access, Research, & Teaching Services
Data, Access, Research, & Teaching Services (DARTS) is responsible for an array of services and programs to meet the research, teaching, and learning needs of the University of Oregon community. DARTS encompasses four major areas: Teaching & Liaison Services and Branch Operations, Access Services, Research & Learning Spaces, and the Department of Open Research (DOOR). Services provided include the circulation of collections, collection development and maintenance, information literacy instruction, data services, digital publishing, and public scholarship support. The division also oversees Branch Operations for five library facilities: the Design Library, the NE Portland Library and Learning Commons, the Price Science Commons & Research Library (PSC), the Mathematics Library, and the Loyd and Dorothy Rippey Library at the Oregon Institute of Marine Biology). The mission of DARTS is to enhance student success, faculty research, and teaching by facilitating access to information resources and specialized research spaces, building collections, providing innovative engagement activities, delivering information, data, and digital literacy teaching and consultation, implementing programs that support the adoption of Open Educational Resources (OER) and provision of affordable course materials.

About Research & Learning Space Programs
This new unit was established in September 2023, as part of the University Libraries Strategic Planning Process and 5-year Strategic Plan. The unit is tasked with continuously assessing existing research and learning spaces within all Libraries locations, evaluating emerging instructional technology needs across these Libraries locations, staffing and providing technical and customer support within those boutique technology-rich environments. Library research & learning spaces currently include the DeArmond Makerspace, Visualization Lab, Video Gaming Lab, Reality Augmentation and Virtual Experience (RAVE) Lab, and Active-Learning Classrooms in the Price Science Commons and Research Library, as well as the DREAM Lab, Douglass Room (music and audio recording lab), and several internally controlled Active-Learning Classrooms in Knight Library. This unit identifies, proposes, advises on, and helps implement, staff, and support new research and learning spaces and technologies across multiple Libraries locations.

Position Summary

This position is responsible for providing instructional technology support in the Libraries Research and Learning spaces, including the DREAM Lab, Douglass Audio Room, DeArmond Makerspace, PSC Visualization Lab, RAVE Lab, and Gaming Center. The individual in this role, in collaboration with the unit Manager and relevant liaison librarians, trains and assigns work of student assistants within the unit and provides support for technology resources, including both general technology resources within the library and specifically supporting student, staff, and faculty in the DREAM Lab, Douglass Audio Room, DeArmond Makerspace, Visualization Lab, RAVE Lab, Gaming Center, and PSC Active-Learning Classrooms. The person in this position must have an in-depth knowledge of the unit’s workflow, assist with provision of basic reference services in the absence of the music librarian, and explain, library policies to the public. The person in this position designs and delivers instructional workshops and equipment training across service points in Libraries Research & Learning Spaces and explains and interprets library policies for the public.

Minimum Requirements

• High School Diploma or equivalent and at least two years of relevant experience (paid or volunteer), supporting community programs that serve children, youth, or adults OR
• Associate degree and one year of work experience (paid or volunteer) which must be working in youth development programs, adult education, teaching, program delivery or related functions.
AND
• Demonstrated oral and written communication skills.
• Demonstrated skill to work with diverse audiences.
• Demonstrated skill to use computers for word processing, data management, and communications.

Professional Competencies

• Proficiency in supporting technology-rich services or learning spaces (i.e., makerspace, media lab, audio lab, augmented reality, gaming lab).
• Ability to devise and lead projects and complete tasks that require precision and attention to detail.
• Exceptional reliability in managing both high-volume and overlapping smaller tasks.
• Ability to consistently provide and model professional and user-focused customer service.
• Ability to remain flexible and adapt to rapid change and ambiguity within a dynamic organization.
• Proficiency with or ability to quickly acquire proficiency with the hardware and software used for the Libraries Research & Learning Spaces.
• Highly competent at and willing to acquire additional technological and customer service skills.
• Engage with users for feedback that can shape organizational directions.
• Ability to work within and foster a diverse work environment.

Preferred Qualifications

• Experience in a Makerspace, media lab, or audio lab environment.
• Experience creating user guides for equipment, particularly for those unfamiliar with the equipment.
• Experience in a training environment with a diverse group of patrons.
• Experience assigning and reviewing work of student employees.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.