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Operating Systems and Network Analyst 2

Apply now Job no: 533129
Work type: Classified Staff
Location: Eugene, OR
Categories: Business Administration/Management, Information Technology

Department: Information Services
Classification: Operating Systems-Network Analyst 2
Appointment Type and Duration: Regular, Ongoing
Salary:$55,368 - $102,720 per year (Updated)
FTE: 1.0

2 positions available

Review of Applications Begins

March 25, 2024; Open until filled

Special Instructions to Applicants

To be considered for this position, applicants must submit a complete application. Complete applications must include an online application and resume.

Department Summary

Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary

This Operating Systems and Network Analyst 2 position reports to the Manager of User Support Services (USS) and utilizes a service ticketing system to provide analysis, administration, and Tier 2 and Tier 3 systems and server support for research and outreach and academic departments across the campus community. Using a broad knowledge of technology, cyber security, and an understanding of the unique computing requirements of grant-funded research, this position proactively plans server maintenance schedules, devises automation, coordinates meetings with stakeholders on and off campus, and attentively interprets new service requests, evaluating them for action, escalation, or assignment to other IT groups or service owners. This position is an effective communicator and active learner, who recognizes the value of writing and maintaining technical documentation, is practiced in reprioritization to manage dynamic technology requirements, and who is resourceful in coordinating and collaborating with other Information Services staff on campus.

Duties include the provisioning, maintenance, and troubleshooting of servers, desktop computers and peripherals, network interfaces, operating systems, productivity and enterprise applications, virtual machine implementation, backup solutions, and cloud storage. This position is expected to serve as a technical resource and liaison when communicating with customers to recognize, track, report, and resolve problems. This may also include assessing the performance of current systems, evaluating new products, resolving non-routine problems, and translating technical information to non-technical users. Interactions and contacts occur daily while performing work and responding to emergencies. This position works as a member of a team but routinely performs tasks independently, considers multiple solutions, and effectively sets priorities to respond to customer needs.

Essential Personnel
This position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Minimum Requirements

• This classification requires a solid foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering, mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.

Professional Competencies

• Excellent problem-solving skills
• An ability to analyze information and diagnose situations and configurations to maximize the functionality of hardware and software systems.
• Excellent communication skills and ability to disseminate information verbally, in written form, and across an array of multimedia types.
• Ability to work and communicate effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Ability to write and maintain technical documentation.
• Ability to cooperatively work with others and lead joint projects.
• Maintain a respectful workplace and model a positive and proactive attitude.

Preferred Qualifications

• Experience supporting end-users in a higher education environment.
• Experience with core Windows Server roles, including file sharing, Active Directory, and Group Policy.
• Experience with Linux server configuration, security, and maintenance.
• Experience with scripting, including PowerShell, Bash, or similar languages.
• Experience with enterprise device management tools such as SCCM and JAMF.
• Experience or familiarity with grant-funded research technology requirements, including secure file storage, access to sensitive data, and/or HIPAA regulations and best security practices.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

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