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Marketplace and Operations Manager

Apply now Job no: 531388
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Business Administration/Management, Education, Operations/Infrastructure

Department: Center on Teaching & Learning
Appointment Type and Duration: Funding Contingent (Faculty, Research OAs), Ongoing
Salary: Commensurate with experience
FTE: 1.0

Application Review Begins

March 15, 2023; position open until filled

Special Instructions to Applicants

Please submit your most recent CV and a brief cover letter addressing how your experience and skills have prepared you for this position.

Department Summary

The Center on Teaching and Learning (CTL) is housed in the College of Education (COE) and is one of the largest research centers at the University of Oregon. The COE is consistently ranked in the top ten of the best colleges of education in the country. In the last decade, CTL has contributed significantly to this ranking, because of its highly productive research portfolio.

CTL's mission is to conduct, translate, and disseminate research that focuses on the solutions and resolutions to serious but practical problems in school systems. CTL’s current research focuses on the rigorous evaluation of instructional strategies and materials in the teaching and assessment of reading and mathematics skills in K-8. CTL’s current portfolio of research projects is available on the CTL website (http://ctl.uoregon.edu/research/). CTL administers upwards of $25 million across 28+ grants and employs approximately 20 faculty and staff.

CTL operates an e-commerce website, the CTL Marketplace, where it disseminates rigorously researched math and reading products developed at CTL. The Marketplace serves schools and school districts across the nation to improve student outcomes through evidence-based solutions. The revenue it generates provides essential support to CTL’s research mission.

For more information about CTL and the COE please visit https://ctl.uoregon.edu/ or https://education.uoregon.edu/.

Position Summary

The Marketplace & Operations Manager for the Center on Teaching & Learning is a key member of the Executive Management Team and is a leader in the administrative group. This position coordinates the day-to-day operations of the CTL Marketplace (https://ctlmarketplace.uoregon.edu/) and daily operations that support CTL’s research portfolio. As Marketplace Manager, this position must oversee and manage the fulfillment of sales to e-commerce customers, manage the launch of new Marketplace products, train and supervise customer service staff, manage website content, and streamline sales and fulfillment operations. This position manages the Administrative Support Group, including the supervision of 4 classified staff and student workers who provide daily operational and project support to ensure the smooth operations of CTL’s extensive research and Marketplace projects. This position requires the ability to work independently while exercising discretion, sensitivity, flexibility, patience, and the capacity to maintain a calm demeanor under pressure. The Marketplace & Operations Manager manages activities and schedules closely with and is supervised by CTL’s business manager.

This position has a high degree of decision-making and is autonomous in most decisions; the person in this position decides the methods and procedures to complete work and prioritizes multiple projects with minimal or no guidance. The person in this position works directly with CTL Marketplace customers to address their needs and manage communications and response and is relied upon to safeguard the reputation of CTL’s products to maintain strong sales and product revenue. This position evaluates CTL’s operational processes for compliance with relevant policies and regulations and coordinates work assignments for administrative staff supporting a broad portfolio of externally-funded projects. This requires a strong knowledge of CTL’s mission and goals, and Marketplace products, as well as a solid understanding of relevant policies and an ability to extrapolate known policy into new or less clear situations. This employee’s decisions will impact CTL’s reputation with clients, Marketplace customers, and funding agencies, strategic relationships with stakeholders and partners, and departmental efficiency.

Minimum Requirements

• Bachelor’s degree from an accredited institution of higher education; OR Five years' progressively responsible experience in operations management, staff management, and supervision in a complex organization.
• Two years of experience managing online sales and oversight of customer relations.
• Two years of experience managing travel and/or purchasing operations in an educational setting including developing processes, interpreting, and implementing policy and procedures.
• Three years of previous experience supervising office support staff.

Professional Competencies

• The ability to support diversity and inclusion in every aspect and responsibility of the position.
• Understanding of evidence-based educational programs and their implementation in school settings.
• Experience managing and providing excellent customer support.
• The ability to provide organizational leadership to manage change, solve problems, manage work priorities, and maintain a positive and productive work environment.
• Demonstrated ability to manage multiple priorities and exercise good judgment in the decision-making process to ensure effective and efficient completion of project objectives.
• Proven ability to effectively, continuously, and discretely work with confidential and potentially sensitive information.
• Strong experience and skill set with current software applications such as MS Office, Qualtrics, and web-based applications.
• Exceptional communication skills and a professional demeanor.
• Self-motivated, enthusiastic, and able to work independently.
• Excellent analytical and problem-solving skills.

Preferred Qualifications

• Experience in the field of higher education.
• Experience managing and supervising staff in a unionized environment.
• Experience working with researchers and developers of educational curricula to prepare programs for sale.
• Experience with intellectual property issues and management of product licensing.
• Two years of experience with the University of Oregon’s BANNER and Concur systems.
• Two years of experience with the University of Oregon’s Purchasing and Contracting & travel policies and procedures.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

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